Part-Time Customer Support Specialist - Empathetic Banking

Lloyds Banking Group; Topsham; On-site; GBP 21,000 - 22,000; Part time

Benefits offered by this job

Pension 15%

Bonus

Private medical (BUPA)

Share schemes

Wellbeing initiatives

Holiday 22 days pro rata

Job summary

Lloyds Banking Group is recruiting for a part-time Customer Support role based in Exeter, covering multiple branches within a reasonable distance. You will work 28 hours per week, including Saturdays, assisting customers with banking needs and guiding them through digital services.

The role focuses on delivering empathetic, calm support, resolving queries, and connecting customers with the right products and services. Training will be provided, with opportunities for progression within the Group.

Qualifications

• Minimum of 12 months customer service experience.
• Able to build relationships and deliver a fantastic customer experience.
• Ability to communicate clearly and show empathy in all interactions.

Responsibilities

• Provide face-to-face support to customers in branches.
• Assist with everyday banking tasks and guide customers through important moments.
• Promote and support digital banking services and help customers use online/mobile banking.

Skills

Customer service

Empathy

Communication

Team player

Job description

Lloyds Banking Group is recruiting for a part-time Customer Support role based in Exeter, covering multiple branches within a reasonable distance. You will work 28 hours per week, including Saturdays, assisting customers with banking needs and guiding them through digital services.

The role focuses on delivering empathetic, calm support, resolving queries, and connecting customers with the right products and services. Training will be provided, with opportunities for progression within the Group.