Customer Support Advisor - Banking (Part-Time, Exeter)

Lloyds Banking Group; Exeter; On-site; GBP 21,000 - 22,000; Part time

Benefits offered by this job

Pension up to 15%

Annual bonus

Private medical cover

Discounts

22 days holiday

Job summary

Lloyds Banking Group in Exeter is seeking a part-time Customer Support advisor to assist customers face-to-face at branches across a reasonable distance. You’ll help with everyday banking tasks and guide customers through important moments with empathy and practical support.

You’ll promote digital services, assist with online/mobile banking, and connect customers to suitable products. Training will be provided, and there are opportunities to move into broader customer roles within the Group.

Qualifications

• Minimum 12 months customer service experience.
• People person, you'll be honest and genuine, caring about helping people with their finances.
• Ability to quickly build relationships to give customers a fantastic experience.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Responsibilities

• Provide face-to-face support in branches, handling everyday banking tasks.
• Help customers with digital banking and ensure they can use online/mobile services independently.
• Recognise opportunities to connect customers with the right products and services.
• Grow within the Skill Progression Framework and explore opportunities across the Group.

Job description

Lloyds Banking Group in Exeter is seeking a part-time Customer Support advisor to assist customers face-to-face at branches across a reasonable distance. You’ll help with everyday banking tasks and guide customers through important moments with empathy and practical support.

You’ll promote digital services, assist with online/mobile banking, and connect customers to suitable products. Training will be provided, and there are opportunities to move into broader customer roles within the Group.