Part-Time Customer Support Specialist: Digital Banking

Lloyds Bank plc; United Kingdom; Remote; GBP 13,000 - 14,000; Part time

Benefits offered by this job

Pension up to 15%

Annual bonus

Private medical with BUPA

Share schemes

22 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is hiring for a part-time Customer Support role based in Bridgend and Port Talbot. You will work across Lloyds and Halifax branches, delivering face‑to‑face support and guiding customers through banking services.

The position includes weekend hours and a clear salary progression after six months. You’ll start by helping customers with everyday banking tasks, while growing your knowledge of digital services and products.

Qualifications

• Minimum of 12 months customer service experience.
• Ability to quickly build relationships to give customers a great experience.
• Demonstrates empathy, care and integrity when assisting customers.

Responsibilities

• Provide face‑to‑face customer support in branch locations.
• Assist with everyday banking tasks and promote digital services.
• Help customers use online and mobile banking and connect them to appropriate products.

Skills

Customer service

Relationship building

Empathy

Tools

Digital banking tools

Job description

Lloyds Banking Group is hiring for a part-time Customer Support role based in Bridgend and Port Talbot. You will work across Lloyds and Halifax branches, delivering face‑to‑face support and guiding customers through banking services.

The position includes weekend hours and a clear salary progression after six months. You’ll start by helping customers with everyday banking tasks, while growing your knowledge of digital services and products.