Customer Support Champion - Part Time, Flexible Hours

Lloyds Bank plc; Spittal; On-site; GBP 16,000 - 17,000; Part time

Benefits offered by this job

Pension up to 15%

Performance bonus

Private medical (BUPA)

Share schemes

Holiday 22 days (pro-rated)

Job summary

Lloyds Banking Group in Berwick-upon-Tweed is seeking a Customer Support representative for a part-time, branch-based role working 21 hours per week.

You will provide face-to-face support, assist with everyday banking tasks, and guide customers through moments such as bereavement support, fraud concerns, and digital banking adoption. You’ll learn our services and grow into wider opportunities across the Group.

Qualifications

• A minimum of 12 months customer service experience.
• Ability to build relationships to provide a fantastic customer experience.
• Demonstrates empathy, care and integrity in handling queries.

Responsibilities

• Provide face-to-face support to customers in branch.
• Assist with everyday banking tasks and guide customers in digital banking.
• Identify opportunities to connect customers with the right products and services.

Skills

Customer service

Empathy

Communication

Team player

Job description

Lloyds Banking Group in Berwick-upon-Tweed is seeking a Customer Support representative for a part-time, branch-based role working 21 hours per week.

You will provide face-to-face support, assist with everyday banking tasks, and guide customers through moments such as bereavement support, fraud concerns, and digital banking adoption. You’ll learn our services and grow into wider opportunities across the Group.