Part Time Administrator

Routes to Work; Motherwell; On-site; GBP 17,000 - 22,000; Part time

Job summary

Routes to Work in Motherwell is seeking a part-time Administrator for a busy counselling practice. The role involves handling client files (paper and electronic), answering calls with empathy, and maintaining confidentiality. Hours are 10:00–14:00, two days per week (likely Monday and Tuesday).

The ideal candidate will have previous admin experience, strong IT skills (Microsoft Office), excellent communication, and the ability to work independently while supporting day-to-day office operations.

Qualifications

• Experience in busy administrative environments.
• Excellent IT and Microsoft Office skills.
• Ability to handle confidential information with discretion.
• Strong organisational skills and attention to detail.
• Good communication and telephone manners.
• Flexibility to cover occasional additional days.

Responsibilities

• Managing both paper-based and electronic client files.
• Answering telephone enquiries professionally and confidentially.
• Handling sensitive client information in line with data protection.
• Managing email correspondence and general administrative tasks.
• Welcoming couples attending appointments at the practice.
• Supporting day-to-day office operations and scheduling as required.
• Assisting with scheduling and other admin duties.
• Previous administration experience required.
• Good IT skills including Microsoft Office.
• Excellent telephone manner and communication.
• Discretion and confidentiality at all times.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage workload.

Skills

IT skills

Microsoft Office

Telephone manners

Communication skills

Confidentiality

Organisation

Independence

Counselling/healthcare experience

Tools

Email systems

Job description

Part-Time Administrator

Location: Motherwell, North Lanarkshire
Hours: 10:00am - 2:00pm, 2 days per week (likely Monday and Tuesday)
Rate of Pay: £14.00 per hour

We are seeking a professional, organised and compassionate Part-Time Administrator to join a busy counselling practice in Motherwell. This is an excellent opportunity for an experienced administrator who is comfortable dealing with sensitive and confidential information while providing a warm and welcoming service to clients.

Key Responsibilities

• Managing and maintaining both paper-based and electronic client files.


• Answering telephone enquiries in a professional, empathetic and confidential manner.


• Handling sensitive and confidential client information in line with data protection requirements.


• Managing email correspondence and general administrative tasks.


• Welcoming and greeting couples attending appointments at the practice.


• Supporting the smooth day-to-day running of the office.


• Assisting with scheduling and other administrative duties as required.


• Previous administration experience.


• Good IT skills, including experience using Microsoft Office and email systems.


• Excellent telephone manner and strong communication skills.


• A caring, empathetic and professional approach when dealing with clients.


• Ability to work discreetly and maintain strict confidentiality at all times.


• Strong organisational skills with excellent attention to detail.


• Ability to work independently and manage workload effectively.


• Experience working within a counselling, healthcare, wellbeing or client-focused environment.


• Experience handling confidential or sensitive information.

Additional Information

Flexibility to work occasional additional days during busy periods and holiday cover is required.

The successful candidate will be reliable, trustworthy and committed to maintaining the highest standards of professionalism and confidentiality.