Part-Time Administrator — Confidential, Client-Focused Office Pro

Routes to Work; Motherwell; On-site; GBP 17,000 - 22,000; Part time

Job summary

Routes to Work in Motherwell is seeking a part-time Administrator for a busy counselling practice. The role involves handling client files (paper and electronic), answering calls with empathy, and maintaining confidentiality. Hours are 10:00–14:00, two days per week (likely Monday and Tuesday).

The ideal candidate will have previous admin experience, strong IT skills (Microsoft Office), excellent communication, and the ability to work independently while supporting day-to-day office operations.

Qualifications

• Experience in busy administrative environments.
• Excellent IT and Microsoft Office skills.
• Ability to handle confidential information with discretion.
• Strong organisational skills and attention to detail.
• Good communication and telephone manners.
• Flexibility to cover occasional additional days.

Responsibilities

• Managing both paper-based and electronic client files.
• Answering telephone enquiries professionally and confidentially.
• Handling sensitive client information in line with data protection.
• Managing email correspondence and general administrative tasks.
• Welcoming couples attending appointments at the practice.
• Supporting day-to-day office operations and scheduling as required.
• Assisting with scheduling and other admin duties.
• Previous administration experience required.
• Good IT skills including Microsoft Office.
• Excellent telephone manner and communication.
• Discretion and confidentiality at all times.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage workload.

Skills

IT skills

Microsoft Office

Telephone manners

Communication skills

Confidentiality

Organisation

Independence

Counselling/healthcare experience

Tools

Email systems

Job description

Routes to Work in Motherwell is seeking a part-time Administrator for a busy counselling practice. The role involves handling client files (paper and electronic), answering calls with empathy, and maintaining confidentiality. Hours are 10:00–14:00, two days per week (likely Monday and Tuesday).

The ideal candidate will have previous admin experience, strong IT skills (Microsoft Office), excellent communication, and the ability to work independently while supporting day-to-day office operations.