Part time Administration Officer

Brook Street; Carlisle; On-site; GBP 12,000 - 13,000; Part time

Job summary

Brook Street in Carlisle is seeking an Admin Officer (AO) on a part-time basis to support civil and family court services.

You will prepare papers, manage records, assist court users, and help with listings and meetings, working 18 hours per week with early mornings.

Pay starts at £12.86/hour for 12 weeks, rising to £13.25/hour thereafter, with potential for ad hoc duties and extension of the assignment.

Qualifications

• Excellent customer service mindset - helpful, prompt and right first time.
• Strong attention to detail for checking and verifying documents, records and statistics.
• Confidence working with processes and guidelines, using discretion and initiative where appropriate.
• Competence with computer systems for record updates and accurate data input.
• Ability to manage your own time and work as part of a team in a fully office-based role.

Responsibilities

• Prepare papers and files for courts, tribunals, hearings and meetings
• Produce court/tribunal documents, and draft standard letters and correspondence (in line with guidelines)
• Keep records up to date via in-house systems, including data input and post opening/dispatch
• Clerking civil and family courts and hearings-ensuring papers and materials are current
• Support court users with enquiries (face to face, written and telephone) and assist with listing/rota checking
• Schedule and support meetings (agenda, joining instructions, handouts), and help keep Team Information Board meetings relevant and timely
• Contribute to problem-solving and process improvement within set procedures, escalating complex issues to a team leader/supervisor

Skills

Customer service

Attention to detail

Process adherence

Data input

Time management

Job description

Admin Officer (AO) - Part Time
Location: Carlisle

If you enjoy organised, people-focused work and want to support the smooth running of civil and family court services, this part-time AO role could be a great fit. Our client is hiring for a reputed client within the Government, offering a stable assignment until 31/03/2027 (with possibility of extension).

What you'll be doing

• Prepare papers and files for courts, tribunals, hearings and meetings
• Produce court/tribunal documents, and draft standard letters and correspondence (in line with guidelines)
• Keep records up to date via in-house systems, including data input and post opening/dispatch
• Clerking civil and family courts and hearings-ensuring papers and materials are current
• Support court users with enquiries (face to face, written and telephone) and assist with listing/rota checking
• Schedule and support meetings (agenda, joining instructions, handouts), and help keep Team Information Board meetings relevant and timely
• Contribute to problem-solving and process improvement within set procedures, escalating complex issues to a team leader/supervisor

What you'll bring

• Excellent customer service mindset - helpful, prompt and "right first time"
• Strong attention to detail for checking and verifying documents, records and statistics
• Confidence working with processes and guidelines, using discretion and initiative where appropriate
• Competence with computer systems for record updates and accurate data input
• Ability to manage your own time and work as part of a team in a fully office-based role

Additional information

• 18 hours per week: Monday 9:00am-1:00pm, Thursday & Friday 9:00am-5:00pm (flexibility for ad hoc local office support may be required)
• Pay: £12.86 per hour for the first 12 weeks, then £13.25 per hour afterwards
• There may be opportunities to take on ad hoc duties within the role band

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.