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Brook Street; Chatham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Brook Street is recruiting an Admin Officer (AO) in Chatham to provide day-to-day administrative and customer service support within a busy court environment. This office-based role is 37 hours per week. You will handle hearings preparation, signpost users with clear information, and maintain records with strict data handling standards.

The role requires a calm, customer-focused approach and the ability to follow structured processes to meet performance targets while upholding high standards.

Qualifications

• Clear, calm support in a busy court environment.
• Strong customer-focused approach with professionalism.
• Ability to follow structured processes to hit targets while maintaining standards.

Responsibilities

• Undertake administrative tasks to support hearings.
• Prepare for, facilitate, and conclude hearings.
• Support court users face to face, by phone, and in writing.
• Provide accurate information and signposting across formats.
• Follow complaints procedures and assist users to resolution.
• Handle case files with accurate data entry and secure information management.
• Assist with jury service administration and related processing.

Skills

Customer focus

Empathy

Attention to detail

Calm communication

Health & safety awareness

Structured processes

Job description

Are you someone who enjoys helping people through clear, calm support-especially when it matters? Our Client is hiring for a reputed client and is looking for an

Admin Officer (AO) to provide day-to-day administrative and customer service support within a busy court environment in Chatham.

office-based role working

37 hours per week, office based.

What you'll be doing:

• Undertake administrative tasks to
• prepare for, facilitate, and conclude hearings
• Support court users and stakeholders by
• signposting and providing accurate information face to face, via incoming/outgoing calls, and correspondence in different formats
• Use service scripts and knowledge to ensure users receive
• clear, consistent guidance-including those with complex needs
• Follow complaints policies and procedures, supporting users through the process and responding quickly to help prevent escalation
• Process work using standard operating procedures to meet
• operational and service standards
• Handle case files with accurate data entry and secure information management, complying with retention and data loss protocols
• Manage jury service administration (selection, deferral, reassignment, attendance tracking) and related processing such as expenses and fees
• Support listing and scheduling, assist with judicial business tasks, and help with enforcement support including financial assessments and basic reports

What you'll bring:

• A strong customer-focused approach with empathy and professionalism
• Confidence using structured processes to hit performance targets while maintaining high standards
• Good attention to detail and the ability to handle sensitive information responsibly
• Calm communication skills across multiple channels-face to face, by phone, and in writing
• A practical mindset to identify risks and act promptly, including supporting health & safety activity (e.g., facility checks and incident/issue logging)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.