Administration Officer

Brook Street; Reading; On-site; GBP 17,000 - 19,000; Full time

Job summary

Brook Street is recruiting an Administration Officer to support court operations in Reading. The role focuses on frontline administration, visitor assistance, and ensuring hearings run smoothly.

Responsibilities include managing data, preparing files, coordinating hearings, and maintaining accurate records. The successful candidate will deliver clear information, adhere to procedures, and provide empathetic service to diverse court users.

Qualifications

• Strong administrative capability with accurate data input and record-keeping.
• Confident customer service approach when assisting the public, including people with potentially complex needs.
• Clear communication skills, able to explain changes and next steps calmly and consistently.
• Ability to work to processes and service standards using standard operating procedures.

Responsibilities

• Welcome and support court visitors (including judiciary, juries, solicitors, barristers, police, and members of the public).
• Call people into court in priority order, liaising with Court Clerks and Legal Advisers as needed.
• Provide clear information about proceedings, including changes to courtrooms and hearing times.
• Collect, deliver, and prepare files and bundles for judiciary and clerks; ensure papers are accurate and up to date.
• Prepare rooms for hearings/tribunals/trials/meetings and clear down at the end of the day.
• Arrange and support hearings, including navigating hearings via video link (onsite and remotely).
• Complete a wide range of administration: filing, printing, typing, data entry, drafting standard letters, and updating records.
• Support civil and family courts, tribunals, and hearings-maintaining accurate documentation and records.
• Handle enquiries at the counter and via phone/in writing; use service scripts/knowledge articles to direct users to the right support.
• Process casework and related documents (e.g., standard documentation, orders, claims, fines/fees, and legal aid-related admin).
• Support enforcement/admin tasks, including financial assessments, fine collection assistance, and producing basic reports.
• Contribute to health & safety operations (e.g., facility checks, issue logging, PEEPs) under team leader guidance.

Skills

Administrative capability

Data input accuracy

Customer_service

Clear communication

Process adherence

Team mindset

Flexibility

Job description

Administration Officer (AO) - Court Support

Location: Reading (160-163 Friar Street, RG1 1HE)

Are you organised, calm under pressure, and keen to support people to access justice? Our Client is hiring an Administration Officer to help ensure court hearings run smoothly-supporting judiciary, court users, and the wider team with frontline administration and customer-focused assistance.

What you'll be doing:

• Welcome and support court visitors (including judiciary, juries, solicitors, barristers, police, and members of the public)
• Call people into court in priority order, liaising with Court Clerks and Legal Advisers as needed
• Provide clear information about proceedings, including changes to courtrooms and hearing times
• Collect, deliver, and prepare files and bundles for judiciary and clerks; ensure papers are accurate and up to date
• Prepare rooms for hearings/tribunals/trials/meetings and clear down at the end of the day
• Arrange and support hearings, including navigating hearings via video link (onsite and remotely)
• Complete a wide range of administration: filing, printing, typing, data entry, drafting standard letters, and updating records
• Support civil and family courts, tribunals, and hearings-maintaining accurate documentation and records
• Handle enquiries at the counter and via phone/in writing; use service scripts/knowledge articles to direct users to the right support
• Process casework and related documents (e.g., standard documentation, orders, claims, fines/fees, and legal aid-related admin)
• Support enforcement/admin tasks, including financial assessments, fine collection assistance, and producing basic reports
• Contribute to health & safety operations (e.g., facility checks, issue logging, PEEPs) under team leader guidance

What you'll bring:

• Strong administrative capability with accurate data input and record-keeping
• Confident customer service approach when assisting the public, including people with potentially complex needs
• Clear communication skills, able to explain changes and next steps calmly and consistently
• Ability to work to processes and service standards using standard operating procedures
• Team mindset-supporting colleagues and judicial business beyond the immediate hearing room
• Practical flexibility to assist with urgent matters and shifting priorities during the day

Additional information:

• Level of clearance required: Enhanced DBS (to be processed by Brook Street)
• Working pattern: Monday-Friday, 8.30am-4.30pm (fully office based)
• Contract: Until 31/01/27, with possibility of extension
• Pay: £12.86 per hour for 12 weeks, then £13.25

If you're looking for a meaningful, busy and people-focused role where accuracy and empathy really matter, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.