Admin Officer (AO)

Brook Street; Bradford; On-site; GBP 33,000 - 35,000; Full time

Job summary

Brook Street is recruiting an Admin Officer (AO) for a Bradford-based, office-based role. You will carry out administrative tasks to support court hearings, handle enquiries, and maintain accurate data, with a 37-hour week at a pay rate of £12.86 per hour.

Based in Bradford (BD1 1JA), you will engage with court users face-to-face and by phone, follow procedures, signpost to support, and contribute to health and safety and diary coordination.

Qualifications

• Excellent customer service delivery with clear, consistent information.
• Strong organisation and meticulous data handling for case files.
• Ability to follow defined procedures and meet performance targets.
• Clear written and verbal communication across multiple channels.
• Proactive risk awareness for court buildings and processes.
• Ability to balance multiple duties while supporting key workflows.

Responsibilities

• Carry out administrative tasks to help prepare for, facilitate, and support a range of court hearings
• Support court users and stakeholders face-to-face, by telephone and in writing in various formats
• Use scripts and knowledge articles to direct users to appropriate assistance and provide accurate information
• Follow complaints policies and respond promptly to prevent escalation
• Support delivery by adhering to SOPs and maintaining service and performance standards
• Handle case files with accurate data entry and secure information management
• Support jury service administration including selection, deferral, reassignment and expenses
• Assist with listing and scheduling to optimise judicial time
• Provide diary coordination and other judicial support tasks
• Assist with enforcement activities, generate basic reports
• Contribute to health and safety operations and governance under supervision
• Take on court usher duties as required

Skills

Customer service

Organisation

Procedures adherence

Communication

Risk awareness

Multitasking

Job description

Admin Officer (AO)

Location: Bradford (BD1 1JA)

Additional information:

• Office-based role: 37 hours per week
• Pay rate: £12.86 per hour

If you're someone who enjoys helping people through clear communication and organised admin, this is a chance to support important court services in a busy, public-facing environment.

Our Client is hiring an Admin Officer (AO) for a Bradford-based role with an office-based working pattern.

What you'll be doing:

• Carry out administrative tasks to help prepare for, facilitate, and support a range of court hearings
• Support court users and stakeholders through face-to-face engagement, telephone (incoming and outbound), and correspondence in different formats-especially where needs may be complex
• Use service scripts and knowledge articles to signpost users to the right support and provide accurate information to help participation in justice
• Follow complaints policies and procedures, responding promptly and helping prevent escalation (including updating OPTIC as required)
• Support operational delivery by working to standard operating procedures and maintaining service and performance standards
• Handle case files with accurate data entry and secure information management, in line with retention and data loss protocols
• Support jury service admin including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
• Assist with listing and scheduling to support efficient use of judicial time, including responsiveness to urgent matters
• Provide judicial business support such as diary coordination and local administrative tasks
• Help with enforcement support activities, including financial assessments, fine collection support, and producing basic statistical/financial reports
• Contribute to health and safety operations (e.g., PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
• Take on some court usher responsibilities as required

What you'll bring:

• Confident customer service skills with the ability to provide clear, consistent information-calmly and professionally-especially to people with complex needs
• Strong organisation and attention to detail to manage case file admin accurately and securely
• Comfort working to procedures and performance targets in a structured, service-focused environment
• Reliable communication across face-to-face, phone, and written correspondence
• A proactive approach to risk awareness-able to identify issues relating to court buildings and respond appropriately
• The ability to balance multiple administrative duties while supporting key processes (including listing/scheduling and jury service tasks)

If you're motivated by meaningful work and take pride in delivering accurate support for the public, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.