Parking Services Officer x 2

Ceredigion County Council; Glanyrafon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Local Government pension scheme

Competitive annual leave

Job summary

Ceredigion County Council is seeking a motivated Parking Services Officer to support parking management, road safety, and local communities across the county. The role involves patrolling parking locations, assisting with car parks and equipment, and engaging with residents and visitors to uphold regulations.

You will work outdoors, communicate effectively, and use handheld devices while upholding consistent rules. A full UK driving licence is required, with weekend shifts on a rota basis.

Qualifications

• Excellent communication and interpersonal skills.
• Experience dealing with the public in a customer-focused environment.
• Comfortable using technology and handheld devices.
• Hold a full UK manual driving licence.
• Able to work outdoors in all weather conditions.

Responsibilities

• patrol on-street and off-street parking locations across Ceredigion.
• help maintain safe, accessible and well-managed roads, streets and car parks.
• support the operation of Council car parks and parking equipment.
• identify and report issues affecting parking facilities and traffic management.
• provide advice, guidance and assistance to residents, businesses and visitors.
• monitor parking compliance and issue Penalty Charge Notices.

Skills

Communication

Customer service

Driving licence (UK)

Handheld devices

Outdoor work

Job description

An outdoor role supporting parking management, road safety and local communities across Ceredigion

Are you looking for a varied role where you can engage with the public and make a real difference to local communities?

Ceredigion County Council is seeking a motivated and professional individual to join our Parking Services Team as a Parking Services Officer. This is an exciting opportunity to play a key role in supporting road safety, improving access to town centres and tourist destinations, and helping to keep traffic moving efficiently across the county.

The role is varied, and you will work across a range of locations throughout Ceredigion, helping to ensure parking regulations are followed fairly and consistently while providing a visible and positive presence within our communities.

About the role

As a Parking Services Officer, you will:

• Patrol on-street and off-street parking locations across Ceredigion.
• Help maintain safe, accessible and well-managed roads, streets and car parks.
• Support the operation of Council car parks and parking equipment.
• Identify and report issues affecting parking facilities and traffic management.
• Provide advice, guidance and assistance to residents, businesses and visitors.
• Monitor parking compliance and issue Penalty Charge Notices.

This is a role for someone who enjoys working outdoors, is confident dealing with people from all walks of life, and can remain calm, fair and professional when handling challenging situations.

What we're looking for

We would like to hear from you if you:

• Have excellent communication and interpersonal skills.
• Are self-motivated, dependable and able to manage your workload effectively while working as part of a supportive team.
• Are observant, organised and pay attention to detail.
• Have experience working with the public in a customer-focused environment.
• Can use professional judgement, make balanced decisions and apply rules fairly and consistently.
• Are comfortable using technology and handheld devices.
• Hold a full UK manual driving licence.
• Enjoy working outdoors in all weather conditions.
• Can speak Welsh or are willing and able to work towards the Welsh language standards required for the post, as detailed in the Person Specification.

Previous parking enforcement experience is welcome but not essential. We are committed to developing employees and will provide training and support to help you succeed in the role.

Training and development

We will provide:

• A comprehensive induction and on-the-job training.
• Support to achieve the City & Guilds Level 2 Award for Parking Enforcement Officers, if not already held.
• Ongoing professional training.

Working pattern

This is a permanent, full-time position working 37 hours per week. The role is working 5 days out of 7, including weekends and bank holidays on a rota basis. Typical shifts are scheduled between 7:30am and 7:00pm.

As this role includes weekend working on a rota basis, the successful candidate will be entitled to the following pay for working on Saturdays and Sundays:

• Saturday – time and a quarter;
• Sunday – time and a half.

Working bank holidays

As this role also includes working bank holidays on a rota basis, the successful candidate may receive a choice of double time or single time and a day off in lieu for working on a bank holiday.

Working for Ceredigion County Council offers the opportunity to:

• Make a positive contribution to local communities.
• Enjoy a varied, active role working both independently and as part of an experienced and supportive team.
• Develop valuable skills and undertake professional training.
• Benefit from Local Government employment terms and conditions, including a competitive annual leave allowance, access to the Local Government Pension Scheme, and a range of additional employee benefits. More information about our wide-ranging employee benefits can be found on here. [https://careers.ceredigion.gov.uk/lifeceredigion/]

Additional information

Job Description and Person Specification [https://hreforms.ceredigion.gov.uk/ufs/jdps/REQ106957.pdf]

Team Ceredigion Information Pack [https://pack.careers.ceredigion.gov.uk/]

This post is subject to a Standard DBS check.

For an informal discussion about the position, please contact Gareth Davies, Parking Services Works Leader, on 01545 570881 or via [e-mail].

Note: We reserve the right to extend the application closing date.

For more details regarding this vacancy, please refer to the full job description on the Ceredigion County Council careers website.