ADMIN ASSISTANT (PARKING)

Cyngor Caerdydd/Cardiff Council; Cardiff; Ibrido; GBP 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Permanent full-time position

Descrizione del lavoro

Cardiff Council is seeking a committed administrator to join the Parking Services team within the Civil Parking Enforcement Service. The role involves processing Penalty Charge Notices (PCNs), supporting blue badges and resident permits, and answering customer queries with accuracy and courtesy.

Hybrid working is available with a minimum number of office days. The position is permanent and full-time, with training provided for Notice Processing and interviews taking place in County Hall, Cardiff.

Competenze

• Excellent customer service skills and clear communication, both written and verbal.
• Ability to analyse documents accurately and make informed decisions.
• Able to work well in a team and use IT systems effectively.

Mansioni

• Provide administrative support to Parking & Moving Traffic Offences teams in processing Penalty Charge Notices (PCNs) through to debt recovery.
• Assist with administration of blue badges and resident parking permits, including answering queries and handling paperwork.
• Maintain accurate records and respond to customer enquiries in a timely and courteous manner.
• Support training and examinations in Notice Processing as required.

Conoscenze

Customer service

IT literacy

Team player

Office software

Strumenti

Microsoft Office

Descrizione del lavoro

An exciting opportunity has arisen for a committed individual, with excellent customer service skills, to join the Parking Services team within the Civil Parking Enforcement Service.

The Civil Parking Enforcement Service, in line with the Council's powers under the Traffic Management Act 2004, undertakes parking enforcement across Cardiff. Following the issue of Penalty Charge Notices to vehicles that are found to be in contravention, the Parking Services team ensures that all Notices are processed correctly and in accordance with legislation.

About the job

The successful candidates will provide administrative support to the Parking & Moving Traffic Offences teams in progression of all activities associated with the processing of Penalty Charge Notices (PCNs), through to debt recovery stage. You will also assist with the administration of blue badges and resident parking permits, including answering customer queries and processing relevant paperwork.

What We Are Looking For From You

You must be able to communicate clearly and concisely with customers and colleagues in a fair and reasonable manner, both verbally and in writing. You must be able to make informed decisions and able to analyse documents accurately. You must be a team player and a confident IT user.

Additional information

This post is a permanent, full-time post. Hybrid working is possible with a minimum number of agreed office days.

The successful candidates will undertake training and an examination in Notice Processing.

The interviews for these positions will be held in person, in County Hall, Cardiff.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Job Category Admin / Clerical

Working Pattern/Contract Type Full Time Permanent