Parking Services Officer

Ceredigion County Council; Aberaeron; On-site; GBP 21,000 - 27,000; Full time

Job summary

Ceredigion County Council is seeking a Parking Services Officer to support parking management, road safety and local communities across the county.

This permanent, full-time role will involve patrolling sites, engaging with the public, and helping keep traffic moving. Weekend and bank holiday rosters apply with enhanced rates for weekend work.

Qualifications

• Experience with the public in a customer-focused environment.
• Ability to use technology and handheld devices.
• Full UK manual driving licence.
• Strong communication and interpersonal skills.

Responsibilities

• Patrol on-street and off-street parking locations across Ceredigion.
• Maintain safe, accessible roads, streets and car parks.
• Support operation of Council car parks and parking equipment.
• Identify and report issues affecting parking facilities and traffic management.
• Provide advice, guidance and assistance to residents, businesses and visitors.
• Monitor parking compliance and issue Penalty Charge Notices.
• Act as a professional ambassador for Ceredigion County Council.

Skills

Communication skills

Public interaction

Teamwork

Organisational skills

Tools

Handheld devices

Job description

An outdoor role supporting parking management, road safety and local communities across Ceredigion

Are you looking for a varied role where you can engage with the public and make a real difference to local communities?

Ceredigion County Council is seeking a motivated and professional individual to join our Parking Services Team as a Parking Services Officer. This is an exciting opportunity to play a key role in supporting road safety, improving access to town centres and tourist destinations, and helping to keep traffic moving efficiently across the county.

The role is varied, and you will work across a range of locations throughout Ceredigion, helping to ensure parking regulations are followed fairly and consistently while providing a visible and positive presence within our communities.

About the role

As a Parking Services Officer, you will:

• Patrol on-street and off-street parking locations across Ceredigion.
• Help maintain safe, accessible and well-managed roads, streets and car parks.
• Support the operation of Council car parks and parking equipment.
• Identify and report issues affecting parking facilities and traffic management.
• Provide advice, guidance and assistance to residents, businesses and visitors.
• Monitor parking compliance and issue Penalty Charge Notices.
• Act as a professional ambassador for Ceredigion County Council.

This is a role for someone who enjoys working outdoors, is confident dealing with people from all walks of life, and can remain calm, fair and professional when handling challenging situations.

What we're looking for

We would like to hear from you if you:

• Have excellent communication and interpersonal skills.
• Are self-motivated, dependable and able to manage your workload effectively while working as part of a supportive team.
• Are observant, organised and pay attention to detail.
• Have experience working with the public in a customer-focused environment.
• Can use professional judgement, make balanced decisions and apply rules fairly and consistently.
• Are comfortable using technology and handheld devices.
• Hold a full UK manual driving licence.
• Enjoy working outdoors in all weather conditions.
• Can speak Welsh or are willing and able to work towards the Welsh language standards required for the post, as detailed in the Person Specification.

Previous parking enforcement experience is welcome but not essential. We are committed to developing employees and will provide training and support to help you succeed in the role.

This is a permanent, full-time position working 37 hours per week. The role is working 5 days out of 7, including weekends and bank holidays on a rota basis. Typical shifts are scheduled between 7:30am and 7:00pm.

Weekend working

As this role includes weekend working on a rota basis, the successful candidate will be entitled to the following pay for working on Saturdays and Sundays:

• Saturday - time and a quarter;
• Sunday - time and a half.

Working bank holidays

As this role also includes working bank holidays on a rota basis, the successful candidate may receive a choice of double time or single time and a day off in lieu for working on a bank holiday.

Why join us?

Working for Ceredigion County Council offers the opportunity to:

• Make a positive contribution to local communities.