Parking Services Officer

Ceredigion County Council; Aberystwyth; On-site; GBP 23,000 - 26,000; Full time

Job summary

Ceredigion County Council is recruiting a Parking Services Officer to cover parking management, road safety and local engagement across the county. The role involves patrolling sites, assisting with parking equipment and providing practical guidance to residents and visitors.

You will monitor compliance, issue notices where appropriate and act as a friendly ambassador for the council, promoting safety and accessibility in busy town centres and tourist areas.

Qualifications

• Experience in a customer-facing environment.
• Strong communication and interpersonal skills.
• Ability to stay calm and fair in challenging situations.

Responsibilities

• Patrol on-street and off-street parking locations across Ceredigion.
• Maintain safe, accessible roads, streets and car parks.
• Support operation of Council car parks and parking equipment.
• Identify and report issues affecting parking facilities and traffic management.
• Provide guidance to residents, businesses and visitors.
• Monitor parking compliance and issue Penalty Charge Notices.
• Represent the Council professionally in communities.

Skills

Excellent communication

Interpersonal skills

Public experience

Customer-focused

Job description

An outdoor role supporting parking management, road safety and local communities across Ceredigion. Are you looking for a varied role where you can engage with the public and make a real difference to local communities? Ceredigion County Council is seeking a motivated and professional individual to join our Parking Services Team as a Parking Services Officer. This is an exciting opportunity to play a key role in supporting road safety, improving access to town centres and tourist destinations, and helping to keep traffic moving efficiently across the county. The role is varied, and you will work across a range of locations throughout Ceredigion, helping to ensure parking regulations are followed fairly and consistently while providing a visible and positive presence within our communities.

As a Parking Services Officer, you will:

• Patrol on-street and off-street parking locations across Ceredigion.
• Help maintain safe, accessible and well-managed roads, streets and car parks.
• Support the operation of Council car parks and parking equipment.
• Identify and report issues affecting parking facilities and traffic management.
• Provide advice, guidance and assistance to residents, businesses and visitors.
• Monitor parking compliance and issue Penalty Charge Notices.
• Act as a professional ambassador for Ceredigion County Council.

This is a role for someone who enjoys working outdoors, is confident dealing with people from all walks of life, and can remain calm, fair and professional when handling challenging situations.

+ Highways Maintenance: Cyclic and Routine Maintenance; Emergency response; Highways inspection; Winter service. + Highways Development: Planning liaison; Road safety; Regional transport; Street lighting; Streetworks; Traffic management; CWIC/NMWTRA; Design supervision; Flood and coastal risk management; Highways improvement. + Local Environment Services: Waste Collections; Household waste sites; Grounds maintenance; Street cleaning.

We would like to hear from you if you:

• Have excellent communication and interpersonal skills.
• Are self-motivated, dependable and able to manage your workload effectively while working as part of a supportive team.
• Are observant, organised and pay attention to detail.
• Have experience working with the public in a customer-focused environment.
• Can use professional judgement, make balanced decisions and apply rules fairly and consistently.
• Are comfortable using technology and handheld devices.
• Hold a full UK manual driving licence.
• Enjoy working outdoors in all weather conditions.
• Can speak Welsh or are willing and able to work towards the Welsh language standards required for the post, as detailed in the Person Specification.

Previous parking enforcement experience is welcome but not essential. We are committed to developing employees and will provide training and support to help you succeed in the role.

We will provide:

• A comprehensive induction and on-the-job training.
• Support to achieve the City & Guilds Level 2 Award for Parking Enforcement Officers, if not already held.
• Ongoing professional training.

Working pattern

This is a permanent, full-time position working 37 hours per week. The role is working 5 days out of 7, including weekends and bank holidays on a rota basis. Typical shifts are scheduled between 7:30am and 7:00pm. Weekend working As this role includes weekend working on a rota basis, the successful candidate will be entitled to the following pay for working on Saturdays and Sundays: - Saturday - time and a quarter; - Sunday - time and a half. Working bank holidays As this role also includes working bank holidays on a rota basis, the successful candidate may receive a choice of double time or single time and a day off in lieu for working on a bank holiday.

Why join us?

Working for Ceredigion County Council offers the opportunity to:

• Make a positive contribution to local communities.
• Enjoy a varied, active role working both independently and as part of an experienced and supportive team.
• Develop valuable skills and undertake professional training.
• Benefit from Local Government employment terms and conditions, including a competitive annual leave allowance, access to the Local Government Pension Scheme, and a range of additional employee benefits. More information about our wide-ranging employee benefits can be found on here.

What we offer

Work-life balance Lifestyle savings scheme Generous employer pension scheme Cycle to work scheme Learning and developmentWhere you'll work Highways and Environmental We deliver efficient, sustainable and bilingual services to the people of Cerdeigion, promoting well-being in our communities, pride in a healthy well-kept environment, and confidence in our local economy.