Parking Administration Officer

Malvern Hills and Wychavon District Councils; Pershore; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Annual leave

Training programme

Onsite nursery

Gym membership

Wellbeing support

Cycle to Work

Employee discounts

Job summary

Malvern Hills and Wychavon District Councils are seeking a Parking Administration Officer to support the Parking Services Administration Team. The role is permanent and full-time, working 37 hours per week, Monday to Friday, 9am–5pm, with duties including reviewing parking-related correspondence, processing debts via the Traffic Enforcement Centre, and ensuring regulatory deadlines are met.

You will develop through structured training, gain experience in civil enforcement and admin

Qualifications

• Strong analytical and investigative skills with the ability to interpret evidence and legislation.
• Confident using IT systems and quickly learn new software and processes.
• Ability to work independently while contributing to a team.
• Keen eye for detail ensuring accuracy and consistency.
• Remain calm, organised and professional when working under pressure.
• Clear and confident communicator, both over the telephone and in writing.
• Plan, organise and prioritise workload.

Responsibilities

• Review and make decisions on parking-related correspondence in the appeals process.
• Register unpaid Penalty Charge Notices as debts through the Traffic Enforcement Centre.
• Ensure all statutory processes are carried out accurately and within deadlines.
• Analyse information, review evidence objectively and base decisions on legislation, policy and guidance.

Skills

Analytical skills

Investigative skills

IT systems

Independent working

Attention to detail

Clear communication

Work prioritisation

Tools

IT systems

Job description

Parking Administration Officer

Monday to Friday, 9am - 5pm, 37 hours per week

Permanent, £26,847 - £29,542 per annum

Our Parking Services Administration Team plays a key role in supporting services across eight councils, offering an excellent opportunity for an enthusiastic individual who is keen to learn, develop new skills, and build a successful career in administration.

The Parking Administration Officer role is designed for an ambitious individual with a genuine desire to learn and develop. Through structured training and hands-on experience, you will gain the skills and knowledge needed to support a busy and important public service.

While this is a position to learn and develop in, it is a responsible role requiring a professional approach, strong attention to detail, and a commitment to delivering high standards of service in all areas.

You will be responsible for reviewing and making decisions on parking-related correspondence in the appeals process, registering unpaid Penalty Charge Notices as debts through the Traffic Enforcement Centre, and ensuring all statutory processes are carried out accurately and within strict deadlines.

We are looking for someone who can analyse information, review evidence objectively and make consistent decisions based on legislation, policy and guidance.

Previous experience in parking services, civil enforcement, debt recovery, legal administration, appeals handling, local government or a similar regulatory environment would be advantageous, although full training will be provided.

If you are looking for a role that combines customer service, investigation and decision-making, we would like to hear from you.

About you

• Have strong analytical and investigative skills with the ability to interpret evidence and legislation.
• Be confident using IT systems and can quickly learn new software and processes.
• Have the ability to work independently while also contributing positively to a team environment.
• Have a keen eye for detail ensuring accuracy and consistency across a range of administrative, communication and customer service tasks.
• Remain calm, organised and professional when working under pressure and managing competing priorities.
• Be a clear and confident communicator, both over the telephone and in writing.
• Effectively plan, organise and prioritise their workload.

What we can offer

Our staff are at the heart of what we do and are key to ensuring we deliver our We are WychavonDistrict Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

To discuss the post or for further information, please call Laura Taylor on 01386 565243.

Closing date: Sunday 8 November 2026

Interview date: Wednesday 18 November 2026

Attached documents
We Are Wychavon Plan
Employee Benefits
Job Description