CIVIL ENFORCEMENT OFFICER

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

28 days leave (+ bank holidays)

Local government pension scheme

Shift allowance

Well-being services

Job summary

Cardiff Council is seeking a diligent Civil Enforcement Officer to patrol the city’s parking zones and issue Penalty Charge Notices to vehicles in contravention, across a 37-hour week on a shift rota. The role involves driving the Camera Car and working in all weather conditions to support safe, compliant traffic movement.

The successful candidate will require strong interpersonal and customer service skills, be able to work well within a team, and adapt to the service’s needs on a day-to-day

Qualifications

• Motivated, ‘can do’ individual with excellent interpersonal skills and customer service experience.
• Able to work effectively as part of a team, flexible and adaptable to meet service needs.

Responsibilities

• Patrolling areas with on-street and off-street parking
• Working in inclement weather
• Driving the Mobile Enforcement Vehicle (Camera Car)
• Identifying contraventions and issuing Penalty Charge Notices
• Maintaining records in line with legislation and procedures
• Liaising with colleagues to ensure effective enforcement operations
• Suggesting and implementing efficient ways of working

Skills

Interpersonal skills

Customer service

Teamwork

Under pressure

Job description

The Civil Parking Enforcement Team is based in Cardiff Bay and undertakes the enforcement of parking and moving traffic offences across Cardiff.

Operating 7 days a week, the Civil Enforcement Officers (CEOs) undertake patrols across the city ensuring the safe movement of traffic on the highway by issuing Penalty Charge Notices to vehicles parked in contravention of parking restrictions.

A rare opportunity has arisen for a grade 5 Civil Enforcement Officer within the Civil Enforcement Team.

About the job

The post holder(s) will be responsible for:

• Patrolling areas where on-street and off-street parking is in operation across the city
• Working in inclement weather
• Driving the Mobile Enforcement Vehicle (Camera Car)
• Identifying instances of parking in contravention and issuing Penalty Charge Notices in accordance with the operating practices within the Enforcement Officers Manual
• Ensuring the upkeep of appropriate records in accordance with the legislation and operating practices within the Enforcement Officers Manual
• Liaising with colleagues and other teams within the enforcement group as appropriate to ensure effective delivery of the enforcement operation
• Contributing to best value by working in an efficient, effective, and economic way, and to suggest and implement ways of working whenever possible.

What We Are Looking For From You

The successful candidate will be:

• A motivated, ‘can do’ individual with excellent interpersonal skills, customer service skills, and experience working under pressure
• Able to work effectively as part of a team, be flexible and adaptable to meet the needs of the service.

In return you will be joining a busy team responsible for the enforcement of parking restrictions across the city.

You will also receive other generous benefits including:

• salary payments that currently include additional enhancements
• 28 days (plus bank holidays) leave entitlement, increasing to 33 days with 5 years' continuous service
• access to the local government pension scheme
• access to VIVUP staff well-being services.

You will be able to demonstrate the requirements and experience detailed in the Person Specification.

Additional information

For further information regarding this post please contact Andrew Dowkes on [e-mail].

This post is suitable for post share.

This is a full‑time position working 37 hours per week on a shift rota, including periodic evenings, weekends and Bank Holidays.

The salary is £29,071 to £33,119 per annum, plus a 10% shift allowance and enhanced rates for unsocial hours, including time and a half for weekend working and time plus one-third for hours worked after 8:00pm on weekdays.

A full valid driving licence and Standard DBS check is required, in addition to successfully achieving the City & Guilds Civil Enforcement Officer qualification.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Important information you need read in order to complete your application: -

Job Category Other

Working Pattern/Contract Type Full Time Permanent