Parking Civil Enforcement Officer

BCP Council; Bournemouth; On-site; GBP 27,000 - 32,000; Full time

Job summary

BCP Council in Bournemouth is seeking a Parking Officer to enforce on- and off-street parking regulations and assist the public with enquiries, helping to keep highways and car parks safe.

You will patrol public highways and council car parks in shift patterns between 07:00 and 23:59, issue penalty charge notices, and support hearings as required. A UK manual driving licence is essential and no formal qualification is required. Full time permanent role with clear progression within the pay band.

Qualifications

• Dealing with people face to face and over the phone.
• To exercise judgement and make decisions.
• To communicate clearly verbally with members of the public.
• To always maintain the highest standards of behaviour.
• Commitment to deliver high standard of enforcement and customer service.

Responsibilities

• To patrol the public highway, Council owned streets, and off-street car parks in shift patterns as directed between 07:00 and 23:59, 7 days a week.
• To sign for all equipment issued and ensure it is in working order at the start of each patrol.
• To undertake the enforcement of decriminalized parking, including issuing penalty charge notices and providing affidavits for hearings.
• To drive a council vehicle when required including a moped after training.
• To assist in maintenance of lines, signs, car parks and other parking equipment during patrols.
• To act as relief for other parking officers, cashiers, or other posts within the car parking service.

Job description

The following content displays a map of the jobs location - Bournemouth

Dynamics Position No. and Role Profile Code 103898

Number of Positions:

1

Contract Type:

Permanent

Full Time

Working Hours:

37

Location:

Bournemouth

Job Category:

Region / Division:

Operations

Business Unit:

Commercial Operations

Job Introduction

Starting salary for this role is £29,542 (pro rata for part-time colleagues)

This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation . Be part of a forward thinking workplace where you’re supported to grow and you can truly#BeTheDifference at BCP.

Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point .

*Please note individuals that have previously applied for this position will not be reconsidered.

Role Purpose

To enforce parking regulations for both on and off-street parking places and assist the public on minor parking enquiries and enforcement matters to ensure safe use of highways and car parks within the Borough .

Main Responsibilities

To patrol the public highway, Council owned streets, and off-street car parks in shift patterns as directed between the hours of 07:00 and 23:59, 7 days a week .Saturdays and Sundays will be normal statutory days of work.

To sign for all equipment issued and is in working order at the start of each patrol.

To undertake the enforcement of decriminalized parking in accordance with the appropriate legislation, including .

• Issuing penalty charge notices using handheld equipment.
• Providing affidavits and / or attending hearings as a witness as part of the adjudication service
• Checking of parking machines on site.
• Using a digital camera to record parking contraventions.
• To drive a council vehicle when required including a moped after training.

To assist in the maintenance of lines, signs, car parks and other parking equipment during patrols by following prescribed procedures in respect of:

Taking steps to either make safe or notify the public of any malfunction.

Additional Responsibilities

To assist in any areas associated with the car parking service as and when required, including:

• maintaining the safe operation of car parks when dealing with mechanical or power failure,
• controlling abnormal usage associated with events,
• dealing with an emergency
• gathering information for parking surveys

To act as relief for other parking officers, cashiers, or other posts within the car parking service commensurate with level of post

(training will be undertaken where appropriate)

To report all instances of criminal activity, suspected stolen or abandoned vehicles, and other information to the benefit of the Authority observed during patrols .

To undertake duties and training as required which are commensurate with grade of post.

To comply with all decisions, policies and standing orders of the Council and any relevant statutory requirements, including the Equality Act, the Health and Safety at Work Act and Data Protection Act

The Ideal Candidate

Experience

• Dealing with people face to face and over the phone.

Specific Qualifications and Experience

• No formal educational qualification required but must be able to write brief reports and accurately record information relevant to a possible prosecution.
• You must hold a UK valid Manual Driving licence.

Personal Qualities & Attributes

• To exercise judgement and make decisions.
• To communicate clearly verbally with members of the public.
• To always maintain the highest standards of behaviour.
• Commitment to deliver high standard of enforcement and customer service.
• Flexible approach to working hours (To cover the rota between 07:00 and 23:59)

For an informal discussion about this role please contact Frank Mason at [e-mail]

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK .

At BCP Council, inclusion is more than a promise – it’s how we work.

We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive .

From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need .

It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible .

If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help . For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come .

A Place to Thrive – Join BCP Council

At BCP Council, we’re not just building a workforce—we’re transforming how we recognise and reward our people.

Be the difference - Join an organisation that values you

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment . Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.