Enforcement Officer

Wrexham County Borough Council; Wrexham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible working arrangements

Generous annual leave

Family-friendly policies

Work-life balance and flexi time

Job summary

Wrexham County Borough Council is seeking an Enforcement Officer to patrol council car parks and on-street locations, monitor parking restrictions, and issue Penalty Charge Notices where appropriate. You will also investigate environmental offences and take enforcement action as required.

The role requires strong communication, resilience, and the ability to engage with a wide range of people, including handling difficult conversations in a calm, professional manner.

Qualifications

• 5 GCSEs (or equivalent qualifications).
• Experience working in a customer-focused environment.
• Ability to handle difficult situations confidently and professionally.
• Full driving licence.
• Flexibility to work a rota, including evenings, weekends, and occasional work outside normal office hours.
• Physically fit and able to patrol areas on foot for the duration of the working day.

Responsibilities

• Patrol Council car parks and on-street locations to monitor compliance with parking restrictions and issue Penalty Charge Notices where appropriate.
• Investigate environmental offences, including littering, fly-tipping, dog control offences, and abandoned vehicles, taking enforcement action where necessary.
• Engage with members of the public, explain legislation and policies clearly, and make evidence-based decisions.
• Maintain professionalism and manage conflict in challenging situations.

Skills

Customer service

Conflict management

Communication

Decision making

Interpersonal skills

Physical fitness

Patrol & observation

Education

GCSEs (5)

Tools

Driving licence

Job description

Are you passionate about improving the local environment and making a positive difference in your community? We are seeking a dedicated, resilient, and highly motivated Enforcement Officer to join our Enforcement Services Team.

This is a varied and rewarding role that plays a vital part in maintaining clean, safe, and accessible public spaces across the County Borough. Working both independently and as part of a wider team, you will undertake parking and environmental enforcement activities, engage with members of the public, and support initiatives that encourage community pride and responsible behaviour.

This position is ideally suited to individuals who can remain calm under pressure and maintain professionalism in challenging situations. Enforcement Officers regularly encounter people who may disagree with enforcement action and, at times, may become confrontational or verbally abusive. While full training and support will be provided, applicants should understand that managing conflict and dealing with difficult conversations forms a significant part of the role.

You will need the confidence to engage with members of the public, explain legislation and Council policies clearly, make evidence-based decisions, and remain professional when faced with challenging behaviour.

As an Enforcement Officer, you will patrol Council car parks and on-street locations throughout Wrexham County Borough to monitor compliance with parking restrictions and issue Penalty Charge Notices where appropriate. In addition, you will investigate environmental offences, including littering, fly-tipping, dog control offences, and abandoned vehicles, taking enforcement action where necessary.

To succeed in this role, the successful candidate will demonstrate:

• High emotional resilience and the ability to remain composed when dealing with conflict, criticism, and challenging situations.
• Excellent communication, conflict resolution, and de-escalation skills.
• The confidence to work independently and make difficult decisions when required.
• Strong interpersonal skills and the ability to engage positively with a wide range of people.
• Adaptability and self-motivation, with the ability to manage a varied workload across different locations.
• Professionalism, integrity, and sound judgement.
• Physical fitness to undertake extensive foot patrols throughout the working day.
• The ability to work outdoors in all weather conditions throughout the year.

Essential Requirements:

• 5 GCSEs (or equivalent qualifications).
• Experience working in a customer-focused environment.
• Ability to handle difficult situations confidently and professionally.
• Full driving licence.
• Flexibility to work a rota, including evenings, weekends, and occasional work outside normal office hours.
• Physically fit and able to patrol areas on foot for the duration of the working day.

The post is based on a 37-hour working week operating on a rota system covering five days over seven, including weekend working.

The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh.

Wrexham Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.

About Us

• Grymuso

The County Borough of Wrexham, located in North East Wales, is proud of its Welsh heritage and cultural identity. Over the years it has grown to reflect a population that is multi-religious and multi-ethnic and complements the diversity of our communities.

Centred on the city of Wrexham, which nestles between the Welsh mountains and the Cheshire plains, it’s a location that really can offer you the best of both worlds and we are proud of our city status (awarded in 2022 when we became the seventh city in Wales).

Wrexham County Borough Council is a unitary Council which delivers a wide range of services aimed at improving the lives of Wrexham residents and surrounding communities. We are committed to providing services through collaboration with local and national partners. With a focus on sustainable development, community wellbeing, and improving the lives of Wrexham residents and surrounding communities, Wrexham is a fantastic place to work, live, and learn.

The council is an inclusive employer with a workforce of around 5,500, offering diverse roles, training and development and rewarding career opportunities. Wrexham County Borough Council values innovation, bilingualism in English and Welsh, and welcomes applicants from all backgrounds.

As a Disability Confident Committed Employer, the council ensures accessible recruitment and support for disabled employees including offering a guaranteed interview (where essential person specification items are met). Additionally, veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria are met (where essential person specification items are met).

Employee benefits include:

• Membership in the Local Government Pension Scheme
• Flexible working arrangements
• Generous annual leave up to 32 days
• Family-friendly policies supporting caring and family commitments
• Work-life balance and flexi time (dependent on role)
• Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally
• Health & well-being resources, for example:
  • Healthy & Wellbeing Champions
  • Employee assistance programme with advice on staying healthy financially, mentally or physically:
    • Counselling (available 24/7, 365 days a year)
    • In-the-moment emotional support (available 24/7, 365 days a year)
    • Option to set health-boosting goals with small, sustainable lifestyle changes
    • Connect health apps to track physical health and meet progress goals
    • Blogs, videos, recipes and more resources providing inspiration and motivation
    • Identify risks of developing leading lifestyle-related diseases with mental health and financial scores
    • Legal, financial and consumer advice
  • Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week)
  • Menopause Café and guidance
  • Unpaid Carer Café and guidance