Civil Enforcement Officer

North Yorkshire Council; Harrogate; Sur place; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Annual leave 28–34 days

Employee discounts

Training opportunities

Wellbeing support

Résumé du poste

North Yorkshire Council in Harrogate is seeking Civil Enforcement Officers to patrol car parks, town centres, and streets, ensuring parking regulations are followed fairly. You will work outdoors, engage with residents and visitors, and provide high-quality customer service while supporting safer parking practices.

Full training is provided. A UK manual driving licence is required, and the role includes a rota pattern across 5 days in 7 with early starts and weekend duties.

Qualifications

• Proven ability to work outdoors in all weather conditions.
• Excellent customer service and communication.
• Full training provided; previous enforcement experience not required.
• Driving licence required.

Responsabilités

• Issue Penalty Charge Notices using handheld devices.
• Provide excellent customer service and assist the public with enquiries.
• Patrol designated areas independently and as part of a team.
• Report hazards and defects to help keep communities safe.
• Prepare clear and accurate reports when required.
• Act as a visible presence to improve compliance and safety.

Connaissances

Customer focused

Confident communication

Reliable & flexible

Independent work

Good judgement

Outdoor work

Positive resilience

Formation

Full UK manual driving licence

Outils

Handheld devices

Description du poste

If you enjoy working outdoors, meeting people, and making a real difference in your local community, this could be the perfect role for you.

We’re looking for enthusiastic and motivated Civil Enforcement Officers to join our growing Parking Services team. This is a unique opportunity to explore North Yorkshire while earning a competitive salary, enjoying excellent benefits, and helping to keep our roads and car parks safe and accessible for everyone.

Whether you’re looking for a new challenge, a career change, or your first step into local government, we provide full training and support to help you succeed.

About the Role

As a Civil Enforcement Officer, you will play a vital role in supporting local communities and visitors across North Yorkshire. You’ll spend most of your working day outdoors, patrolling car parks, town centres, and local streets while helping ensure parking regulations are followed fairly and consistently.

Your responsibilities will include:

• Issuing Penalty Charge Notices using handheld computer equipment
• Providing excellent customer service and assisting members of the public with enquiries
• Patrolling designated areas independently and as part of a team
• Reporting highway defects, damaged signs, faulty street lighting, and other hazards to help keep our communities safe
• Preparing clear and accurate reports when required
• Acting as a visible presence within the community, helping to improve compliance and support safer parking practices

No two days are ever the same, and you’ll regularly engage with residents, visitors, businesses, and colleagues from across the council.

In the vibrant spa town of Harrogate you’ll be patrolling a bustling town centre, supporting the local community, and enjoying the benefits of working outdoors. You’ll play an important role in helping residents and visitors enjoy safe, accessible parking facilities while contributing to the smooth operation of our local communities.

If you’re looking for a role that combines independence, responsibility, customer service, and the opportunity to be active throughout the day, then this could be the perfect career for you.

Working pattern

• 5 days out of 7 on a rota basis
• Various shifts between 5:00am and 12:15am
• Weekend working allowance of up to £30 per full day worked (worth approximately £2,000 per year in additional earnings)

What We’re Looking For

• Friendly, approachable, and customer focused
• Confident communicators with good verbal skills
• Reliable, flexible, and self-motivated
• Enjoy working outdoors in all weather conditions
• Resilient and able to deal professionally with challenging situations
• Able to work independently and use good judgement
• Previous enforcement experience is not essential as full training will be provided.

A full UK manual driving licence is required.

Working for us

• Our holiday entitlement starts at 28 days rising to 34 days per year with continued service, plus public holidays
• Generous local government pension scheme
• Employee discount benefits including shopping, supermarkets and gym discounts
• Career development and training opportunities
• Health Assured – confidential help and support for your wellbeing

Key Dates

Closing date: 1 November 2026

Interviews: 5 & 6 November 2026 in Harrogate