Parking Services Coordinator

JT Recruit Ltd; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

JT Recruit Ltd in Leicester is seeking an organised administrator to support parking enforcement and permit operations. You will be the first point of contact for customers, handle payments, and prepare reports using Word and Excel to tight deadlines.

The role involves processing PCN and permit documentation, reconciling payments received, and maintaining accurate case histories and data spreadsheets. You will work with colleagues to resolve queries efficiently and within statutory timelines.

Qualifications

• Experience of administration and/or financial processes.
• Experience of working with the public, including irate or distressed customers.
• Adept at compiling, using and deriving information from complex spreadsheets.

Responsibilities

• First point of contact for enquiries relating to parking enforcement and residents’ schemes.
• Process queries and reconcile payments (cheque/card/cash) for PCNs and permits.
• Resolve queries and uphold or cancel PCNs following procedures and guidelines.
• Manage progression of PCN and permit applications and issue correspondence.
• Handle legal documentation and data transfer between Council and DVLA.
• Prepare spreadsheets and data reports from processing software.
• Attend adjudication hearings and support the unit as required.

Skills

Customer service

Administrative skills

Data entry

Communication

Problem solving

Tools

Microsoft Word

Microsoft Excel

Payment processing software

Job description

JT Recruit Ltd in Leicester is seeking an organised administrator to support parking enforcement and permit operations. You will be the first point of contact for customers, handle payments, and prepare reports using Word and Excel to tight deadlines.

The role involves processing PCN and permit documentation, reconciling payments received, and maintaining accurate case histories and data spreadsheets. You will work with colleagues to resolve queries efficiently and within statutory timelines.