Parking Administrator

4Recruitment Services Ltd; Glenfield; On-site; GBP 16,000 - 23,000; Full time

Job summary

Leicestershire County Council is seeking an experienced Parking Administrator to support Parking Enforcement and Permit services. You will be the first point of contact for customers, take payments and prepare reports, ensuring queries are resolved within deadlines.

Working in a busy public-facing environment, you will handle PCN and permit queries, process payments via multiple channels, and manage data transfers with DVLA, maintaining accurate records and compliance.

Qualifications

• Experience in administration and/or financial processes.
• Experience handling public queries by phone or in person.
• Experience using PCs and inputting/verifying information in large systems.
• Adept at compiling and deriving information from complex spreadsheets.
• Able to work to legislative, policy and team deadlines.

Responsibilities

• Act as first point of contact for parking enforcement and residents' schemes.
• Process payments for PCNs and permits via multiple channels.
• Resolve queries and determine PCN/permit outcomes per procedures.
• Progress PCN and permit applications and issue correspondence.
• Handle and process legal documents and data with the DVLA.

Skills

Customer service

Telephone handling

Excel

PC/database input

Deadline-driven

Tools

Microsoft Word

Microsoft Excel

Database software

Job description

Our local authority client based in Leicestershire are urgently seeking an experienced Parking Administrator.

£14.37 an hour PAYE

Job Purpose

To support the work of the Service in providing Parking Enforcement and Permit arrangements, including being first contact point for customers, taking payments, preparing MS Word and Excel reports, and resolving queries effectively and accurately within legislative deadlines.

Main Duties and Responsibilities

• First point of contact for all enquires relating to on and off street parking enforcement and residents’ parking schemes. Deal with a wide range of customer enquiries sometimes involving difficult conversations.
• Process queries and reconcile cheque/card/cash payments received in respect of PCN’s and permit applications presented by telephone, post, electronically or in person.
• Resolve queries using a variety of communication methods, being responsible for the upholding or cancellation of PCN’s following laid down procedures and guidelines.
• Control the progression of PCN and permit applications, taking direct ownership of tasks including the timely issue of standardised and self-produced correspondence and documentation.
• Control and process legal documentation and data passed between the Council and the DVLA.

Experience

• Experience of administration and/or financial processes.
• Experience of working with the public, in particular dealing with irate or distressed customers by phone or in person.
• Experience in the use of PC’s. In particular inputting and verifying information in large computerised information and/or accounting systems, and in a wide variety of software packages, including databases.
• Adept at compiling, using and deriving information from complex spreadsheets
• Working to legislative, policy and team deadlines