Parking & Permits Administrator | Customer Enquiries Expert

4Recruitment Services Ltd; Glenfield; On-site; GBP 16,000 - 23,000; Full time

Job summary

Leicestershire County Council is seeking an experienced Parking Administrator to support Parking Enforcement and Permit services. You will be the first point of contact for customers, take payments and prepare reports, ensuring queries are resolved within deadlines.

Working in a busy public-facing environment, you will handle PCN and permit queries, process payments via multiple channels, and manage data transfers with DVLA, maintaining accurate records and compliance.

Qualifications

• Experience in administration and/or financial processes.
• Experience handling public queries by phone or in person.
• Experience using PCs and inputting/verifying information in large systems.
• Adept at compiling and deriving information from complex spreadsheets.
• Able to work to legislative, policy and team deadlines.

Responsibilities

• Act as first point of contact for parking enforcement and residents' schemes.
• Process payments for PCNs and permits via multiple channels.
• Resolve queries and determine PCN/permit outcomes per procedures.
• Progress PCN and permit applications and issue correspondence.
• Handle and process legal documents and data with the DVLA.

Skills

Customer service

Telephone handling

Excel

PC/database input

Deadline-driven

Tools

Microsoft Word

Microsoft Excel

Database software

Job description

Leicestershire County Council is seeking an experienced Parking Administrator to support Parking Enforcement and Permit services. You will be the first point of contact for customers, take payments and prepare reports, ensuring queries are resolved within deadlines.

Working in a busy public-facing environment, you will handle PCN and permit queries, process payments via multiple channels, and manage data transfers with DVLA, maintaining accurate records and compliance.