Parking & CCTV Operations Specialist

Carrington West; West Midlands; On-site; GBP 23,000 - 29,000; Full time

Job summary

Carrington West is seeking a Parking Services & CCTV Technician in the West Midlands to support administration across parking and CCTV operations, handling enquiries, payments, permits, and Penalty Charge Notices. You will work to maintain accurate records and contribute to service delivery across Nuneaton and Bedworth.

The role requires strong IT skills, attention to detail, and the ability to work as part of a busy team while ensuring high-quality customer service and compliance with relevant

Qualifications

• Strong administrative and organisational skills with the ability to manage competing priorities.
• Excellent communication and customer service skills for enquiries by phone, email, and in person.
• Good IT skills and ability to use multiple IT systems and databases.

Responsibilities

• Provide comprehensive administrative and clerical support across Parking Services and CCTV, responding professionally to enquiries from customers, Members and stakeholders.
• Process payments, permits, season tickets and Penalty Charge Notice records, including investigating formal representations and maintaining accurate documentation.
• Monitor CCTV and Civil Enforcement Officer rotas, liaise with contractors regarding repairs and identify and report operational issues.
• Maintain accurate records across specialist IT systems, produce management information and reports, and support filing and correspondence processes.

Skills

Admin skills

Attention to detail

IT literacy

Customer service

Education

GCSEs

Job description

Carrington West is seeking a Parking Services & CCTV Technician in the West Midlands to support administration across parking and CCTV operations, handling enquiries, payments, permits, and Penalty Charge Notices. You will work to maintain accurate records and contribute to service delivery across Nuneaton and Bedworth.

The role requires strong IT skills, attention to detail, and the ability to work as part of a busy team while ensuring high-quality customer service and compliance with relevant