Parking Administrator

JT Recruit Ltd; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

JT Recruit Ltd in Leicester is seeking an organised administrator to support parking enforcement and permit operations. You will be the first point of contact for customers, handle payments, and prepare reports using Word and Excel to tight deadlines.

The role involves processing PCN and permit documentation, reconciling payments received, and maintaining accurate case histories and data spreadsheets. You will work with colleagues to resolve queries efficiently and within statutory timelines.

Qualifications

• Experience of administration and/or financial processes.
• Experience of working with the public, including irate or distressed customers.
• Adept at compiling, using and deriving information from complex spreadsheets.

Responsibilities

• First point of contact for enquiries relating to parking enforcement and residents’ schemes.
• Process queries and reconcile payments (cheque/card/cash) for PCNs and permits.
• Resolve queries and uphold or cancel PCNs following procedures and guidelines.
• Manage progression of PCN and permit applications and issue correspondence.
• Handle legal documentation and data transfer between Council and DVLA.
• Prepare spreadsheets and data reports from processing software.
• Attend adjudication hearings and support the unit as required.

Skills

Customer service

Administrative skills

Data entry

Communication

Problem solving

Tools

Microsoft Word

Microsoft Excel

Payment processing software

Job description

Job Purpose

To support the work of the Service in providing Parking Enforcement and Permit arrangements, including being first contact point for customers, taking payments, preparing MS Word and Excel reports, and resolving queries effectively and accurately within legislative deadlines.

Main Duties and Responsibilities

• First point of contact for all enquires relating to on and off street parking enforcement and residents’ parking schemes. Deal with a wide range of customer enquiries sometimes involving difficult conversations.
• Process queries and reconcile cheque/card/cash payments received in respect of PCN’s and permit applications presented by telephone, post, electronically or in person.
• Resolve queries using a variety of communication methods, being responsible for the upholding or cancellation of PCN’s following laid down procedures and guidelines.
• Control the progression of PCN and permit applications, taking direct ownership of tasks including the timely issue of standardised and self-produced correspondence and documentation.
• Control and process legal documentation and data passed between the Council and the DVLA.
• Resolve or elevate problems by following the appropriate procedures or own initiative, recognising at an early stage any potential complaints against the Council.
• Prepare and produce correspondence relating to enforcement of PCN’s and other parking related issues ensuring compliance with the Traffic Management Act 2004.
• Prepare detailed case histories, Traffic Penalty Tribunal appeals and responses in respect of County Court matters.
• Control the Traffic Enforcement Centre debt/warrant process including cases placed with the Council’s appointed bailiffs, resolving any disputes between bailiffs and the Councils’ customers arising from the authorisation and execution of a warrant.
• As part of a team demonstrate a calm, proactive and professional attitude at all times. Support the unit in any work area and to liaise and share information withcolleagues ensuring good interpersonal and business relationships are developed and maintained.
• Prepare spreadsheets and data reports from the notice processing software.
• Any other duties required to support the work of the Group, including attendance at adjudication hearings.

Experience

• Experience of administration and/or financial processes.
• Experience of working with the public, in particular dealing with irate or distressed customers by phone or in person.
• Adept at compiling, using and deriving information from complex spreadsheets
• Working to legislative, policy and team deadlines

Skills and Competencies

• Ability to produce work to a consistently high standard.
• Communicate in a calm, tactful and logical manner with staff, public and external organisations
• Good written and oral communication with customers, clients, professional officers and contractors
• Ability to work flexibly and under pressure in order to meet tight deadlines with minimum supervision.
• Ability to prioritise and control work