Parking Services Processing & Enquiries Specialist

Wiltshire Council; Chippenham; Hybrid; GBP 27,000 - 28,000; Full time

Job summary

Wiltshire Council is seeking a Processing Officer to handle parking service enquiries across phone, email and face‑to‑face channels. You will issue permits, respond to challenges against penalties, and ensure information is processed accurately within legal and policy frameworks.

The role requires strong analytical and communication skills and attention to detail. hybrid working model applies, with office on site for at least half of hours.

Qualifications

• Meticulous and investigative mindset with strong analytical abilities.
• Excellent communication skills for liaising with the public and internal teams.
• Good attention to detail to ensure lawful and policy-compliant processing.
• Ability to handle enquiries across telephone, email and face-to-face channels.

Responsibilities

• Be the first point of contact for Parking Services enquiries by phone, email and in person.
• Issue permits and respond to challenges against penalty charge notices.
• Process information accurately within legal and policy frameworks.
• Collaborate with internal departments and external partners such as Police and NHS.

Job description

Wiltshire Council is seeking a Processing Officer to handle parking service enquiries across phone, email and face‑to‑face channels. You will issue permits, respond to challenges against penalties, and ensure information is processed accurately within legal and policy frameworks.

The role requires strong analytical and communication skills and attention to detail. hybrid working model applies, with office on site for at least half of hours.