Parking Services Admin and Customer Support

We Manage Jobs(WMJobs); Metropolitan Borough of Solihull; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Generous annual leave

Hybrid working

Flexitime

Employee Assistance Programme

LGPS (Local Government Pension Scheme)

Staff discounts

Cycle to Work

Job summary

Solihull Council is seeking a Business Support Officer to join our Parking Services team. You will provide administrative and customer support across parking permits, enforcement, car parks and related services.

You will be the first point of contact for customers by phone and email and will process applications, payments and records while helping monitor service data and ensure procedures meet legal requirements.

Qualifications

• Experience in an administrative or clerical environment.
• Experience delivering excellent customer service.
• Confident using IT systems, databases and Microsoft Office applications.
• Clear communication with colleagues, customers and stakeholders.
• Strong organisational skills with competing priorities and deadlines.
• Produces accurate work with excellent attention to detail.
• Can work independently whilst also contributing as part of a team.
• Demonstrates proactive approach to improving processes and services.

Responsibilities

• Provide administrative, operational and customer support across Parking Services functions.
• Be the first point of contact for customers via telephone and email.
• Process applications and payments, maintain records and support reporting.
• Ensure compliance with relevant legislation, policies and procedures.

Skills

Administrative experience

Customer service

IT systems

Microsoft Office

Tools

Microsoft Office Suite

Job description

Solihull Council is seeking a Business Support Officer to join our Parking Services team. You will provide administrative and customer support across parking permits, enforcement, car parks and related services.

You will be the first point of contact for customers by phone and email and will process applications, payments and records while helping monitor service data and ensure procedures meet legal requirements.