Parking And CCTV Technician

Carrington West; West Midlands; On-site; GBP 23,000 - 29,000; Full time

Job summary

Carrington West is seeking a Parking Services & CCTV Technician in the West Midlands to support administration across parking and CCTV operations, handling enquiries, payments, permits, and Penalty Charge Notices. You will work to maintain accurate records and contribute to service delivery across Nuneaton and Bedworth.

The role requires strong IT skills, attention to detail, and the ability to work as part of a busy team while ensuring high-quality customer service and compliance with relevant

Qualifications

• Strong administrative and organisational skills with the ability to manage competing priorities.
• Excellent communication and customer service skills for enquiries by phone, email, and in person.
• Good IT skills and ability to use multiple IT systems and databases.

Responsibilities

• Provide comprehensive administrative and clerical support across Parking Services and CCTV, responding professionally to enquiries from customers, Members and stakeholders.
• Process payments, permits, season tickets and Penalty Charge Notice records, including investigating formal representations and maintaining accurate documentation.
• Monitor CCTV and Civil Enforcement Officer rotas, liaise with contractors regarding repairs and identify and report operational issues.
• Maintain accurate records across specialist IT systems, produce management information and reports, and support filing and correspondence processes.

Skills

Admin skills

Attention to detail

IT literacy

Customer service

Education

GCSEs

Job description

Parking Services & CCTV Technician
Are you organised, customer-focused and looking for a varied role supporting essential local services? Join our Parking Services & CCTV Team and help deliver efficient, high-quality services across Nuneaton and Bedworth.
You'll play a key role in the administration of parking and CCTV operations, dealing with customer enquiries, payments, permits and Penalty Charge Notices, while supporting projects and special events.
If you have strong administrative skills, excellent attention to detail and confidence using IT systems, this is a fantastic opportunity to make a difference in your community while developing your skills within a supportive and busy team.

Key Responsibilities:

• Provide comprehensive administrative and clerical support across Parking Services and CCTV, responding professionally to enquiries from customers, Members and stakeholders.
• Process payments, permits, season tickets and Penalty Charge Notice records, including investigating formal representations and maintaining accurate documentation.
• Monitor CCTV and Civil Enforcement Officer rotas, liaise with contractors regarding repairs and identify and report operational issues.
• Maintain accurate records across specialist IT systems, produce management information and reports, and support filing and correspondence processes.
• Assist with projects, special events, town centre bollard operations and liaison with organisations including the DVLA, Traffic Enforcement Centre, Traffic Penalty Tribunal and Enforcement Agents.

Key Requirements:

• Strong administrative and organisational skills, with excellent attention to detail and the ability to manage competing priorities.
• Excellent communication and customer service skills, with the confidence to deal professionally with enquiries by telephone, email, correspondence and in person.
• Good IT skills and the ability to accurately use and maintain information across multiple systems and databases.
• An understanding of parking legislation, Traffic Regulation Orders and the Traffic Management Act 2004, or the ability to quickly develop this knowledge.
• A flexible, proactive approach with a commitment to high-quality service, confidentiality, health and safety, equality and continuous personal development.