Parking Appeals & Administration Officer

Malvern Hills and Wychavon District Councils; Pershore; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Annual leave

Training programme

Onsite nursery

Gym membership

Wellbeing support

Cycle to Work

Employee discounts

Job summary

Malvern Hills and Wychavon District Councils are seeking a Parking Administration Officer to support the Parking Services Administration Team. The role is permanent and full-time, working 37 hours per week, Monday to Friday, 9am–5pm, with duties including reviewing parking-related correspondence, processing debts via the Traffic Enforcement Centre, and ensuring regulatory deadlines are met.

You will develop through structured training, gain experience in civil enforcement and admin

Qualifications

• Strong analytical and investigative skills with the ability to interpret evidence and legislation.
• Confident using IT systems and quickly learn new software and processes.
• Ability to work independently while contributing to a team.
• Keen eye for detail ensuring accuracy and consistency.
• Remain calm, organised and professional when working under pressure.
• Clear and confident communicator, both over the telephone and in writing.
• Plan, organise and prioritise workload.

Responsibilities

• Review and make decisions on parking-related correspondence in the appeals process.
• Register unpaid Penalty Charge Notices as debts through the Traffic Enforcement Centre.
• Ensure all statutory processes are carried out accurately and within deadlines.
• Analyse information, review evidence objectively and base decisions on legislation, policy and guidance.

Skills

Analytical skills

Investigative skills

IT systems

Independent working

Attention to detail

Clear communication

Work prioritisation

Tools

IT systems

Job description

Malvern Hills and Wychavon District Councils are seeking a Parking Administration Officer to support the Parking Services Administration Team. The role is permanent and full-time, working 37 hours per week, Monday to Friday, 9am–5pm, with duties including reviewing parking-related correspondence, processing debts via the Traffic Enforcement Centre, and ensuring regulatory deadlines are met.

You will develop through structured training, gain experience in civil enforcement and admin