Parking Appeals Specialist

Coventry City Council; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

Coventry City Council is seeking a motivated individual to join our Parking Services back-office team on a full-time, permanent basis (37 hours per week, Mon-Fri). You will manage penalty notices, appeals, and permit applications, using computer systems and providing expert administrative support within a busy environment.

The role requires knowledge of parking enforcement processes and strong communication skills, with opportunities to engage in formal representations, adjudication hearings,

Responsibilities

• Deal with penalty notice recovery and appeals processes in parking and traffic enforcement.
• Respond to informal challenges, formal representations, and appeals to the adjudication service.
• Take telephone payments and process refunds.
• Prepare casework for appeal hearings and attend adjudication hearings when necessary.
• Process applications for parking permits.
• Provide technical, legal and administrative support to Parking Services.

Skills

Admin experience

Traffic Act 2004

Telephone systems

Tools

Payment processing software

Job description

Coventry City Council is seeking a motivated individual to join our Parking Services back-office team on a full-time, permanent basis (37 hours per week, Mon-Fri). You will manage penalty notices, appeals, and permit applications, using computer systems and providing expert administrative support within a busy environment.

The role requires knowledge of parking enforcement processes and strong communication skills, with opportunities to engage in formal representations, adjudication hearings,