Processing Officer

Wiltshire Council; Chippenham; Hybrid; GBP 27,000 - 28,000; Full time

Job summary

Wiltshire Council is seeking a Processing Officer to handle parking service enquiries across phone, email and face‑to‑face channels. You will issue permits, respond to challenges against penalties, and ensure information is processed accurately within legal and policy frameworks.

The role requires strong analytical and communication skills and attention to detail. hybrid working model applies, with office on site for at least half of hours.

Qualifications

• Meticulous and investigative mindset with strong analytical abilities.
• Excellent communication skills for liaising with the public and internal teams.
• Good attention to detail to ensure lawful and policy-compliant processing.
• Ability to handle enquiries across telephone, email and face-to-face channels.

Responsibilities

• Be the first point of contact for Parking Services enquiries by phone, email and in person.
• Issue permits and respond to challenges against penalty charge notices.
• Process information accurately within legal and policy frameworks.
• Collaborate with internal departments and external partners such as Police and NHS.

Job description

Salary: £26,847 - £27,274 per annum

Hours per week: 37 hours

Interview date: 05 and 06 November 2026

Join Wiltshire Council as a Processing Officer to make a difference using your meticulous, investigative skills. Processing Officers serve as the first point of contact for Wiltshire Council Parking Services, handling telephone, email, and face-to-face enquiries. They provide guidance and assistance to resolve issues, ensuring everything is processed accurately within legal and policy frameworks.

The team manages a variety of tasks including issuing permits, responding to challenges made against penalty charge notices, and addressing general parking-related enquiries. The postholder will be called upon to use their strong analytical and communication skills, using their attention to detail to ensure complex information is delivered accurately and concisely.

As the first point of contact you will take responsibility for enquiries and provide guidance in matters relating to parking, permits, and restrictions. In this role, you will have the opportunity to collaborate with internal departments and external partners such as the Police and NHS to deliver high-quality, compliant services.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Matthew Sheppard, Parking Compliance and Appeals Team Leader at [e-mail]

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application criteria

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity. If you have applied for this role within the last six months, you do not need to reapply. Your application will remain on file and will be considered.

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.