Civil Enforcement Officer

Wiltshire Council; Chippenham; Hybrid; GBP 31,000 - 32,000; Full time

Job summary

Wiltshire Council is seeking to expand its parking enforcement team to ensure parking restrictions are enforced across Wiltshire. The role involves outdoor work in all weathers, with significant walking and driving duties, and operates on a rolling rota with shifts from 7 am to 8 pm, seven days a week.

Applicants must hold a full UK driving licence (manual and automatic). The council provides clothing and gear for safety and offers generous annual leave and a range of exclusive benefits for

Qualifications

• Excellent customer service and communication skills.
• Able to work outdoors in all weathers.
• Willing to walk long distances and drive as part of the role.
• Full UK driving license (manual and automatic) required.

Responsibilities

• Enforce parking restrictions across Wiltshire.
• Maintain safety and use clothing and gear provided.
• Operate on a rolling four-week rota with shifts between 7:00 and 20:00, 7 days a week.
• Interact with residents, commuters, businesses and visitors to promote lawful parking.

Skills

Customer service

People skills

Attention to detail

Driving licence

Job description

Salary: £30,968 - £32,496 per annum (Inclusive of 10% unsocial hours plussage)

Hours per week: 37 hours

Interview date: Rolling Basis

Rolling advert:We are continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.

Are you looking to start or develop your career in Civil Enforcement or Parking Services?

We are looking for individuals with strong people skills and a keen eye for detail, to join our parking enforcement team to ensure parking restrictions are enforced across Wiltshire.

Parking Services help to manage and reconcile the competing demands for parking from residents, commuters, businesses, shoppers and visitors as well as improve road safety for all sections of the community.

Our work follows a four week rolling rota, with various shifts between 7 am and 8 pm, 7 days per week.

This role will involve being outside in all weathers, with lots of walking as well as driving duties.

It is essential that applicants hold a full UK driving license, for both a manual and an automatic vehicle.

The safety of our team is our top priority. That is why we supply all the necessary clothing and gear to ensure our teams safety on the job. We also offer a generous annual leave entitlement alongside an extensive range of benefits exclusive to Wiltshire Council employees!

Our commitment is to make parking effortless for everyone. If you have strong customer service skills and can remain polite and calm when handling difficult situations, we want to hear from you.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Rebecca Michaels, Senior Civil Enforcement Officer, at [e-mail].

Application criteria

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.