Parcel Delivery Support Specialist

DPD Group UK; Greater London; Presencial; GBP 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Holiday trading

Enhanced maternity and paternity pack

Free life assurance 4 x salary on join

Free onsite car parking

Health Kiosks

Discounted shopping from 100's of+ret

Milestone Days off

Eye tests and glasses support

Resumo da oferta

DPD Group UK in London Docklands is seeking a customer service specialist to support the collection and delivery of parcels. You will work closely with Drivers, Shift Managers and Operations Managers to identify issues, take ownership, and proactively resolve queries.

You will handle delivery status questions, provide Proof of Delivery, investigate missing parcels, resolve disputes, and promote DPD products and services to customers, ensuring a world-class service every day.

Qualificações

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with confident telephone manner and ability to build quick rapport.
• Polite and professional at all times with willingness to go the extra mile to exceed customer expectations.
• Excellent administration skills and ability to use Microsoft Office programmes.
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsabilidades

• Assist internal and external customers about the collection or delivery of their parcel.
• Work closely with Drivers, Shift Managers and Operations Managers to identify issues and proactively problem solve and take accountability for resolving these issues.
• Answer queries with relation to delivery status and providing Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.
• Promote DPD products and services to new and existing customers.

Conhecimentos

Customer service experience

Communication skills

Telephone manner

Microsoft Office

Problem solving

Self-motivation

Ferramentas

Microsoft Office

Descrição da oferta de emprego

DPD Group UK in London Docklands is seeking a customer service specialist to support the collection and delivery of parcels. You will work closely with Drivers, Shift Managers and Operations Managers to identify issues, take ownership, and proactively resolve queries.

You will handle delivery status questions, provide Proof of Delivery, investigate missing parcels, resolve disputes, and promote DPD products and services to customers, ensuring a world-class service every day.