Parcel Delivery Support Specialist

Dpdgroup; England; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Holiday trading

Maternity/paternity package

Life assurance 4x salary

Onsite parking

Health kiosks

Discounted shopping

Milestone days off

Eye care support

Job summary

DPDgroup is recruiting for a customer service role based in the United Kingdom. The role involves assisting internal and external customers with parcel collection or delivery, working with drivers and managers to identify issues, and taking ownership to resolve them.

You will handle delivery status queries, provide PODs, investigate missing parcels, resolve disputes, and promote DP D services. A professional, proactive approach and excellent communication are essential.

Qualifications

• Experience in a fast paced customer service environment.
• Strong communication skills with confident telephone manner.
• Polite, professional, and willing to go the extra mile to exceed expectations.
• Excellent administration skills with Microsoft Office.
• Self-motivation and initiative to solve problems.

Responsibilities

• Answer queries about delivery status and provide Proof of Delivery (POD).
• Carry out thorough investigations for missing parcels and resolve delivery disputes.
• Promote company products and services to new and existing customers.

Skills

Customer service

Communication

Telephone manners

Problem solving

Self-motivation

Tools

Microsoft Office

Job description

DPDgroup is recruiting for a customer service role based in the United Kingdom. The role involves assisting internal and external customers with parcel collection or delivery, working with drivers and managers to identify issues, and taking ownership to resolve them.

You will handle delivery status queries, provide PODs, investigate missing parcels, resolve disputes, and promote DP D services. A professional, proactive approach and excellent communication are essential.