Parcel Delivery Support Specialist

Dpdgroup; Maidstone; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Life assurance 4x salary

Onsite parking

Health kiosks

Discounted shopping

Milestone days off

Eye tests support

Job summary

DPD Group in Maidstone is seeking a Customer Service Advisor to support customers with parcel collection or delivery. You will work with Drivers, Shift Managers and Operations Managers to identify issues, take ownership and resolve problems, while handling delivery status queries and PODs and promoting DPD services.

The role emphasizes excellent communication, strong administration skills, and a proactive approach to solving issues to ensure customer satisfaction.

Qualifications

• Fast-paced customer service experience required.
• Strong communication with a confident telephone manner.
• Polite, professional and ready to go the extra mile.
• Excellent administration skills with MS Office.
• Self-motivated with initiative to solve problems.
• Demonstrates DPD DNA values: Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

• Answer queries about delivery status and POD.
• Investigate missing parcels and resolve delivery disputes.
• Promote DPD products and services to customers.

Skills

Customer service

Communication

Telephone manner

Politeness & professionalism

Problem solving

DPD values

Tools

Microsoft Office

Job description

DPD Group in Maidstone is seeking a Customer Service Advisor to support customers with parcel collection or delivery. You will work with Drivers, Shift Managers and Operations Managers to identify issues, take ownership and resolve problems, while handling delivery status queries and PODs and promoting DPD services.

The role emphasizes excellent communication, strong administration skills, and a proactive approach to solving issues to ensure customer satisfaction.