Delivery Support & Customer Care Specialist
DPD
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Benefits offered by this job
Job summary
DPD is hiring in the United Kingdom for a customer service role focused on parcel collection and delivery queries. You will work with Drivers, Shift Managers and Operations Managers to identify issues, take ownership of resolutions and support customers with delivery status and PODs.
The role emphasizes problem solving, strong communication, and a proactive approach to ensuring excellent service. Benefits start from day one, with career progression opportunities within a fast-paced logistics
Qualifications
- Experience in a fast-paced customer service environment.
- Strong communication skills with a confident telephone manner.
- Polite and professional at all times with willingness to go the extra mile.
- Excellent administration skills and proficient with Microsoft Office.
Responsibilities
- Answer queries about delivery status and provide Proof of Delivery (POD).
- Carry out thorough investigations for missing parcels and resolve disputes.
- Promote company products and services to new and existing customers.
Skills
Tools
Job description
DPD is hiring in the United Kingdom for a customer service role focused on parcel collection and delivery queries. You will work with Drivers, Shift Managers and Operations Managers to identify issues, take ownership of resolutions and support customers with delivery status and PODs.
The role emphasizes problem solving, strong communication, and a proactive approach to ensuring excellent service. Benefits start from day one, with career progression opportunities within a fast-paced logistics
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