Parcel Delivery Customer Care Specialist

DPD UK; York and North Yorkshire; On-site; GBP 21,960 - 26,840; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Free onsite car parking

Health Kiosks

Discounted shopping

Milestone days off

Free eye tests

Job summary

DPD UK is seeking a Customer Services Advisor to join our friendly team in York. This role involves assisting both internal and external customers with parcel deliveries, ensuring a seamless experience.

The ideal candidate has substantial customer service experience and excellent communication skills. Responsibilities include answering queries, problem-solving delivery issues, and maintaining high standards of service.

The position grants a salary of £24,400 per annum, with a contract lasting 6 months and typical work hours from 08:30 to 17:00.

Qualifications

• Experienced in a fast-paced customer service environment.
• Ability to build rapport quickly with customers.
• Polite, professional, and willing to exceed customer expectations.

Responsibilities

• Assist customers with the collection and delivery of their parcels.
• Work with Drivers and Managers to resolve delivery issues.
• Answer queries regarding delivery status and provide Proof of Delivery.

Skills

Proven experience in a fast-paced customer service environment

Strong communication skills

Excellent administration skills

Proficiency in Microsoft Office programmes

High self-motivation and initiative

Job description

DPD UK is seeking a Customer Services Advisor to join our friendly team in York. This role involves assisting both internal and external customers with parcel deliveries, ensuring a seamless experience.

The ideal candidate has substantial customer service experience and excellent communication skills. Responsibilities include answering queries, problem-solving delivery issues, and maintaining high standards of service.

The position grants a salary of £24,400 per annum, with a contract lasting 6 months and typical work hours from 08:30 to 17:00.