Parcel Delivery Customer Care Specialist
DPD UK
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Benefits offered by this job
Job summary
DPD UK is seeking a Customer Services Advisor to join our friendly team in York. This role involves assisting both internal and external customers with parcel deliveries, ensuring a seamless experience.
The ideal candidate has substantial customer service experience and excellent communication skills. Responsibilities include answering queries, problem-solving delivery issues, and maintaining high standards of service.
The position grants a salary of £24,400 per annum, with a contract lasting 6 months and typical work hours from 08:30 to 17:00.
Qualifications
- Experienced in a fast-paced customer service environment.
- Ability to build rapport quickly with customers.
- Polite, professional, and willing to exceed customer expectations.
Responsibilities
- Assist customers with the collection and delivery of their parcels.
- Work with Drivers and Managers to resolve delivery issues.
- Answer queries regarding delivery status and provide Proof of Delivery.
Skills
Job description
DPD UK is seeking a Customer Services Advisor to join our friendly team in York. This role involves assisting both internal and external customers with parcel deliveries, ensuring a seamless experience.
The ideal candidate has substantial customer service experience and excellent communication skills. Responsibilities include answering queries, problem-solving delivery issues, and maintaining high standards of service.
The position grants a salary of £24,400 per annum, with a contract lasting 6 months and typical work hours from 08:30 to 17:00.
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