Delivery Support Specialist - Customer Care
DPD Group UK
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Benefits offered by this job
Job summary
DPD Group UK in Guildford is seeking a customer service advisor to support internal and external customers with parcel collection or delivery. You will collaborate with drivers, shift managers, and operations managers to identify issues and take ownership to resolve them, focusing on delivery status and PODs.
The role emphasizes proactive problem solving, accurate administration, and a commitment to high-quality service.
Qualifications
- Experience in a fast-paced customer service environment.
- Strong communication and confident telephone manner.
- Polite, professional, and go the extra mile to exceed customer expectations.
- Excellent administration skills with Microsoft Office.
- Self-motivation and initiative to problem solve.
- Demonstrate DPD values: Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Responsibilities
- Assist customers with delivery status and PODs.
- Work with drivers, shift managers and operations managers to resolve issues.
- Investigate missing parcels and resolve delivery disputes.
- Promote DPD products and services to customers.
Skills
Education
Tools
Job description
DPD Group UK in Guildford is seeking a customer service advisor to support internal and external customers with parcel collection or delivery. You will collaborate with drivers, shift managers, and operations managers to identify issues and take ownership to resolve them, focusing on delivery status and PODs.
The role emphasizes proactive problem solving, accurate administration, and a commitment to high-quality service.
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