Pallet Network & Customer Service Specialist

Kinaxia Logistics; Greater Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Kinaxia Logistics in Stockport is seeking a Pallet Network & Customer Service Coordinator to join our busy transport team. The role blends operational planning with customer relationship management, ideal for someone who enjoys problem-solving and building relationships in a fast-paced environment.

You will coordinate pallet network collections and deliveries, manage customer enquiries, and work closely with drivers and operations to ensure outstanding service daily.

Qualifications

• Experience in transport, logistics or customer service is beneficial.
• Strong organisational skills and ability to prioritise multiple tasks.
• Proactive approach to problem-solving and a confident use of business systems.

Responsibilities

• Coordinate daily pallet network collections and deliveries.
• Manage customer bookings and service enquiries.
• Act as main point of contact for customers on collections, deliveries and updates.
• Build strong relationships with customers, drivers and internal teams.
• Monitor deliveries and resolve service issues proactively.
• Provide transport quotations and process customer bookings.
• Maintain records using transport and customer management systems.
• Support key customer accounts and help improve customer satisfaction.
• Collaborate with transport, warehouse and customer service teams to deliver operational excellence.

Skills

Communication

Customer service

Organisational skills

Problem-solving

IT skills

Interpersonal skills

Transport/logistics experience

Tools

Transport management system

CRM software

Job description

Kinaxia Logistics in Stockport is seeking a Pallet Network & Customer Service Coordinator to join our busy transport team. The role blends operational planning with customer relationship management, ideal for someone who enjoys problem-solving and building relationships in a fast-paced environment.

You will coordinate pallet network collections and deliveries, manage customer enquiries, and work closely with drivers and operations to ensure outstanding service daily.