Customer Service Advisor

Kinaxia Logistics Limited; Stockport; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Life assurance

Pension

Exceptional fleet

Uniform and PPE

Onsite parking

Employee Assistance Programme

Loyalty Awards

Employee discounts across brands

Job summary

Kinaxia Logistics Limited is seeking a Customer Service Advisor at our Stockport site. You will deliver a professional, customer-focused service to meet needs and promote world-class standards across the company.

Working Monday to Friday, 45 hours per week, you will handle queries, manage deliveries, provide quotes, and maintain strong relationships with customers and internal teams to support service performance.

Qualifications

• Proven experience in customer service roles.
• Strong communication and interpersonal abilities.
• Ability to build and maintain relationships with customers and colleagues.
• Proficient use of Microsoft Office tools (Word/Excel/Outlook).

Responsibilities

• Adhere to customer service standards and policies, handling queries promptly to maintain service levels.
• Develop and maintain effective working relationships with colleagues to support company objectives.
• Ensure compliance with HR, GDPR and Health & Safety policies.
• Oversee booking in of deliveries and follow up on timed deliveries, notifying customers of any delays.
• Provide quotes in line with schedules and input data accurately into Stirling system.

Skills

Customer service experience

Communication skills

Relationship building

Team collaboration

Tools

Microsoft Office Suite

Job description

Kinaxia are recruiting a Customer Service Advisor to join their team at their site in Stockport. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

• Monday - Friday
• 45 hours per week
• Additional benefits:
• Life assurance
• Pension
• Exceptional fleet
• Full Uniform and PPE
• Onsite Parking
• Employee Assistance Programme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About The Job

• Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
• Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of company performance standards and business objectives.
• Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
• Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
• Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Skills & Competencies

• Transport and warehousing experience preferable
• Both experience and knowledge of traffic management systems preferable
• Previous customer service experience
• Dealing effectively with customer queries
• Building and maintaining effective working relationships both internally and externally
• Customer Account management
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level