Customer Service & Delivery Support Advisor

KINAXIA; Stockport; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life Assurance

Pension

Uniform & PPE

Onsite Parking

Employee Assistance Programme

Loyalty Awards

Discounts

Job summary

Kinaxia is seeking a Customer Service Advisor to join our Stockport site. The role focuses on delivering a professional, customer-focused service to satisfy customers and promote world-class service across the company.

Key tasks include adhering to service standards, building relationships with colleagues, and ensuring compliance with HR, GDPR, and safety policies. The position offers on-site work, with uniforms and PPE provided, plus benefits like life assurance and pension.

Qualifications

• Experience in customer service
• Ability to manage customer queries
• Strong communication skills
• Proficient in MS Office (Word, Excel, Outlook)

Responsibilities

• Adhere to customer service standards and policies, handle queries promptly and professionally
• Develop and maintain effective working relationships with colleagues
• Comply with HR, GDPR and Health & Safety policies
• Oversee scheduling and delivery follow-ups, notify customers of potential delays
• Provide quotes and input data into systems accurately

Skills

Customer service

Microsoft Office

Relationship building

Query resolution

Tools

MS Office

Job description

Kinaxia is seeking a Customer Service Advisor to join our Stockport site. The role focuses on delivering a professional, customer-focused service to satisfy customers and promote world-class service across the company.

Key tasks include adhering to service standards, building relationships with colleagues, and ensuring compliance with HR, GDPR, and safety policies. The position offers on-site work, with uniforms and PPE provided, plus benefits like life assurance and pension.