Customer Service Advisor

KINAXIA; Stockport; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life Assurance

Pension

Uniform & PPE

Onsite Parking

Employee Assistance Programme

Loyalty Awards

Discounts

Job summary

Kinaxia is seeking a Customer Service Advisor to join our Stockport site. The role focuses on delivering a professional, customer-focused service to satisfy customers and promote world-class service across the company.

Key tasks include adhering to service standards, building relationships with colleagues, and ensuring compliance with HR, GDPR, and safety policies. The position offers on-site work, with uniforms and PPE provided, plus benefits like life assurance and pension.

Qualifications

• Experience in customer service
• Ability to manage customer queries
• Strong communication skills
• Proficient in MS Office (Word, Excel, Outlook)

Responsibilities

• Adhere to customer service standards and policies, handle queries promptly and professionally
• Develop and maintain effective working relationships with colleagues
• Comply with HR, GDPR and Health & Safety policies
• Oversee scheduling and delivery follow-ups, notify customers of potential delays
• Provide quotes and input data into systems accurately

Skills

Customer service

Microsoft Office

Relationship building

Query resolution

Tools

MS Office

Job description

Kinaxia are recruiting a Customer Service Advisor to join their team at their site in Stockport. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

• Monday - Friday
• 45 hours per week
• Additional benefits:
• Life assurance
• Pension
• Exceptional fleet
• Full Uniform and PPE
• Onsite Parking
• Employee Assistance Programme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About the job:

• Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
• Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of company performance standards and business objectives.
• Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
• Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
• Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Skills & Competencies:

• Transport and warehousing experience preferable
• Both experience and knowledge of traffic management systems preferable
• Previous customer service experience
• Dealing effectively with customer queries
• Building and maintaining effective working relationships both internally and externally
• Customer Account management
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level