Paediatric Float Ward Clerk

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 24,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a full-time Float Ward Clerk on a fixed-term 12-month contract to support busy inpatient wards. The role includes greeting patients and relatives, processing patients with CareFlow, and coordinating with clinical staff to ensure timely stays at the hospital.

You will handle communications via phone and email and be responsible for accurate data entry across computer systems, contributing to high standards of administrative governance within the Trust.

Qualifications

• To show a caring and professional approach towards patients and visitors when carrying out all duties.
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
• To check and update patient details on arrival to the hospital, retrieving data from a number of internal and external sources to ensure real time patient flow data is kept across the Trust.
• Be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role.

Responsibilities

• Act as the patient's first point of contact on the ward(s) and greet signpost patients and relatives.
• Process patients using CareFlow and liaise with colleagues to facilitate a smooth stay at the hospital.
• Handle enquiries via telephone and email from patients, clinical staff, GPs and Trust support staff as needed.
• Escalate issues to line managers or clinical staff as appropriate.
• Maintain real-time patient flow data by updating patient details on arrival.

Job description

We are looking to recruit a full-time float Ward Clerk (37.5 Hours p/w - Monday to Friday. 08:00 - 16:00 TBC) on a fixed-term contract of 12 months. The role of the Float Ward Clerk is vital to the BRHC as you will play an important role in ensuring high standards of administrative governance on a variety of our busy inpatient wards. Responsibilities will include acting as the patient's first point of contact on the ward(s), greeting and signposting patients and relatives, processing patients using CareFlow, liaising with colleagues to facilitate a smooth and timely stay with the hospital, and sending out patient information. To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.,

• To show a caring and professional approach towards patients and visitors when carrying out all duties.
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
• To check and update patient details on arrival to the hospital, retrieving data from a number of internal and external sources to ensure real time patient flow data is kept across the Trust.
• Be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role.
  Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
  With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.