Paediatric Ward Clerk (Float) – Patient Flow & Admin

Bristol NHS Foundation Trust; West of England; On-site; GBP 21,000 - 24,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a full-time Float Ward Clerk on a fixed-term 12-month contract to support busy inpatient wards. The role includes greeting patients and relatives, processing patients with CareFlow, and coordinating with clinical staff to ensure timely stays at the hospital.

You will handle communications via phone and email and be responsible for accurate data entry across computer systems, contributing to high standards of administrative governance within the Trust.

Qualifications

• To show a caring and professional approach towards patients and visitors when carrying out all duties.
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
• To check and update patient details on arrival to the hospital, retrieving data from a number of internal and external sources to ensure real time patient flow data is kept across the Trust.
• Be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role.

Responsibilities

• Act as the patient's first point of contact on the ward(s) and greet signpost patients and relatives.
• Process patients using CareFlow and liaise with colleagues to facilitate a smooth stay at the hospital.
• Handle enquiries via telephone and email from patients, clinical staff, GPs and Trust support staff as needed.
• Escalate issues to line managers or clinical staff as appropriate.
• Maintain real-time patient flow data by updating patient details on arrival.

Job description

Bristol NHS Foundation Trust is seeking a full-time Float Ward Clerk on a fixed-term 12-month contract to support busy inpatient wards. The role includes greeting patients and relatives, processing patients with CareFlow, and coordinating with clinical staff to ensure timely stays at the hospital.

You will handle communications via phone and email and be responsible for accurate data entry across computer systems, contributing to high standards of administrative governance within the Trust.