Paediatric Float Ward Clerk

Bristol NHS Foundation Trust; Bristol; On-site; GBP 23,000 - 28,000; Full time

Job summary

Bristol NHS Foundation Trust is inviting applications for a Paediatric Float Ward Clerk (Band 2). The role is full-time (37.5 hours per week) on a fixed-term contract for 12 months to cover long-term sickness. The post involves patient-facing administrative duties within the Bristol Royal Hospital for Children.

Salary is £25,272 per annum pro rata. We welcome flexible working discussions and value a diverse workforce across our services.

Qualifications

• Clerical/administration experience, preferably including reception duties.
• Experience using CareFlow and Microsoft Office.

Responsibilities

• Be the first point of contact on the ward for patients and visitors.
• Greet, signpost and direct patients and relatives; process patient information.
• Liaise with clinical staff, GPs and support staff by phone and email as required.
• Enter and update patient details on computer systems to ensure real‑time patient flow.

Skills

Clerical/administration

Reception duties

Education

GCSE Maths and English

Tools

CareFlow

Microsoft Office

Job description

Main area Ward Clerk Grade Band 2 Contract Fixed term: 12 months (Covering long term Sick) Hours Full time - 37.5 hours per week Job ref 387-WC0592-RUH

Employer Bristol NHS Foundation Trust Employer type NHS Site Bristol Royal Hospital for Children Town Bristol Salary £25,272 pa pro rata Salary period Yearly Closing 08/10/2026 23:59

Paediatric Float Ward Clerk

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role,

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

We are looking to recruit a full-time float Ward Clerk (37.5 Hours p/w - Monday to Friday. 08:00 – 16:00 TBC) on a fixed-term contract of 12 months. The role of the Float Ward Clerk is vital to the BRHC as you will play an important role in ensuring high standards of administrative governance on a variety of our busy inpatient wards.

Responsibilities will include acting as the patient’s first point of contact on the ward(s), greeting and signposting patients and relatives, processing patients using CareFlow, liaising with colleagues to facilitate a smooth and timely stay with the hospital, and sending out patient information.

To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.

Main duties of the job

• To show a caring and professional approach towards patients and visitors when carrying out all duties.


• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.


• To check and update patient details on arrival to the hospital, retrieving data from a number of internal and external sources to ensure real time patient flow data is kept across the Trust.


• Be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe’remeeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Education & Qualification

• GCSE (or equivalent) Preferably Maths and English

Knowledge, Skills & Abilities

• Clerical/administration experience – preferably including reception work (D)


• Experience of using Careflow (D)

Experience

• Previous experience of customer-facing work in a healthcare or public setting (D)


• Previous NHS experience (D)


• Experience using Microsoft Office (E)


• Experience using hospital-based IT systems (D)


• Clerical/administration experience – preferably including reception work (D)


• Experience of using Careflow (D)

Personal Qualities

• Flexible approach to duties (E)


• Ability to work within a team (E)


• Ability to work independently (E)


• Honesty (E)


• Able to communicate clearly and act quickly in emergency (D)

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, if you are interested and you meet the requirements of the Person Specification.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.