Ward Clerk

Bolton Nhs Foundation Trust; Farnworth; On-site; GBP 20,000 - 23,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking an Administration Clerk to support Paediatric ward operations, handling admissions, discharges, and appointments using the Trust's patient management systems.

The role requires meticulous attention to patient records, compliance with data protection, and excellent communication with patients, families and multidisciplinary teams. You will be the first point of contact on arrival, upholding confidentiality and dignity, while joining a busy ward environment.

Qualifications

• Experience with patient management systems and health records.
• Knowledge of the Data Protection Act and patient confidentiality.
• Good computer skills for the trust's digital systems.
• Strong customer service and ability to work in a multidisciplinary team.

Responsibilities

• Register admissions and discharges on the patient management system.
• Request and locate case notes from medical records.
• Ensure health records meet standards and data protection compliance.
• File documents and maintain orderly case notes.
• Plan and prioritise workload to meet ward deadlines.
• Complete induction and IT training.

Skills

Patient management system

Communication skills

Data protection

Filing & organisation

Job description

We are responsible for Paediatric inpatients, Paediatric surgical day case, Paediatric assessment unit and Paediatric HDU., You will also be responsible for management of patient records, help facilitate admissions and discharges. If you feel that you can meet this criteria and are eager to take on new challenges within the Department then please apply. The vision of this Trust is to be recognised by the people of Bolton and beyond as an excellent provider of health and care services and a great place to work. We are striving to attract, recruit and retain high caliber staff which reflect our communities. We are an inclusive employer who trains and develops our staff in a positive learning environment. We aim to be inclusive and therefore applications form all sectors of the community are welcomed.

Duties and Responsibilities

• Undertake the registration of patients' admissions and discharges, appointments and outcomes on the Patient management system.
• Request case notes from medical records/file for patients attending on to the ward, locate any missing case notes using tracking skills and knowledge of filing systems.
• Ensure that health records standards are met at all times adhering to the access to health records policies and that all data is input is in compliance with the data protection act.
• Ensure all documents are filed correctly and that case notes are maintained in a neat and orderly state.
• Plan and prioritise own workload to ensure ward deadlines are met
• Complete corporate, departmental induction and required IT training.

Communication and Client contact

• Ensure at all times that patient/client confidentiality is maintained, promoting equality for patients and others and respecting privacy, dignity, religious and cultural beliefs.
• Ensure the prompt answering of telephone calls in an efficient, helpful and professional manner.
• Receive and transmit messages either personally, by telephone or email from Patients, G.Ps, staff and other healthcare professionals, to appropriate staff ensuring accuracy.
• Ensure all necessary information is relayed and display an understanding for the degree of urgency required.
• Liaise with medical secretaries, other disciplines and departments to ensure relevant communication with regard to patient care is maintained. Adhere to the confidentiality.

Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position. You will be required to work 37.5 hours per week and have excellent customer service skills and be familiar with the ward environment and etiquette. You also must have excellent communication skills and be able to prioritise your own workload and work within the multidisciplinary team. As you are the first face that the visitors will see on arrival you must have a polite and courteous disposition. You will also require to have good computer skills as you will be using the trust's digital systems such as patient management.