Ward Coordinator - Co.Pilot

Bristol NHS Foundation Trust; West of England; On-site; GBP 15,000 - 24,000; Part time

Benefits offered by this job

Equal opportunity employer

Staff health and wellbeing support

Career development and training

Safeguarding and welfare policies

Job summary

Bristol NHS Foundation Trust is seeking a Ward Receptionist to support the Gastroenterology/Endocrine/Haematology ward. The role involves handling patient flow, coordinating enquiries and ensuring smooth administration across the ward.

Working 16 hours per week across two days with weekend cover, you will be part of a multi-disciplinary team and contribute to efficient patient care while developing your hospital administration skills and knowledge of NHS systems.

Qualifications

• GCSE level education is essential.
• Experience in NHS and in a busy team environment is desirable.
• Excellent communication and organisational skills; ability to work under pressure.

Responsibilities

• Admit, discharge and transfer patients as part of ward flow.
• Answer telephone enquiries from internal/external departments and relatives.
• Organise transport, order and maintain stationery, and coordinate ward requests.

Skills

Prioritisation of workload

Computer and keyboard skills

Good communication skills

Telephone manner

Attention to detail

Completion of tasks to deadlines

Education

GCSE level education

Tools

Hospital administration systems

Job description

Education/Training/Qualifications Essential criteria

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life. We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust. Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job Overview

Do you enjoy administrative work, but want a role that is part of the patient’s journey through the hospital? Do you enjoy being busy and in a role with pace? If yes, then this could be the role for you. An exciting opportunity has arisen within Medicine for a Ward Receptionist to work in our Gastroenterology/Endocrine/Haematology ward. The successful candidate will work closely with the multi-disciplinary team (nurses, medical team, allied health professionals) to ensure patients on our ward receive the highest standard of care and have a positive experience whilst supporting flow through the Hospital.

Main duties of the job

We are looking for a Ward Receptionist/Co‑pilot who can work 16 hrs per week, over two days as part of a job share to cover our reception area (Wednesdays to Saturdays) – To include some weekend working. Shifts will be covered on a rotational basis, covering 7.30am – 6pm, with some flexibility in these hours. To be discussed at interview. This role requires someone who can work pro‑actively, and has excellent communication and organisational skills. The successful candidate must be able to work well under pressure due to the role having competing demands at times. The post holder will need to be computer confident and be willing to undertake training to be self‑reliant in using multiple NHS applications.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed Job Description And Main Responsibilities

The successful postholder’s main duties include admitting, discharging and transferring patients, answering telephone enquiries from both internal/ external departments as well as patient’s relatives. They will ensure patient notes are processed promptly and to act with confidentiality. To organise transport, order and maintain stationery levels, and to coordinate any ward requests to maintain flow through the ward.

Person specification

Education/Training/Qualifications

• Keyboard
• GCSE level education

Desirable criteria

• Hospital administration computer systems training

Work Experience

• Experience of working in the NHS
• To have worked within a busy team environment
• Experience of hospital environment

Desirable criteria

• Experience of working with members of the public

Knowledge/Skills/Abilities

• Prioritisation of workload
• Computer and keyboard skills
• Good communication skills and telephone manner
• Demonstrate attention to detail
• Completion of tasks to deadlines
• An understanding of confidentiality

Desirable criteria

• Demonstrate good organisational skills
• Knowledge of hospital systems

Benefits and Perks

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support – developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form. Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. As a guide interviews should usually take place within 3 weeks of the closing date. When providing employment reference details, please provide correct work‑related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.