Paediatric Admin & Front Desk – NHS Role

Transformation Unit; Greater London; Hybride; GBP 32 000 - 33 000; Plein temps

Résumé du poste

Royal Free London NHS Foundation Trust is seeking a Paediatric Administrator/Receptionist to deliver courteous front-line reception and essential admin support in paediatric out-patient clinics. The role involves managing clinic bookings, handling patient enquiries, and maintaining accurate records within EPR and NHS systems.

The post requires NVQ Level 3 or equivalent, strong communication and IT skills, and the ability to work as part of a multidisciplinary team in a busy hospital environment

Qualifications

• NVQ Level 3 or equivalent is required.
• Experience in public-facing roles or healthcare settings is desirable.
• Proficiency with EPR or similar patient administration systems and MS Office is expected.

Responsabilités

• Provide front-of-house reception and admin support in paediatric outpatient setting.
• Manage booking of new and follow-up clinics and address any booking issues with supervisors.
• Demonstrate clear, compassionate communication with patients and carers.
• Maintain accurate documentation and real-time attendance records in the electronic systems.

Connaissances

Verbal and written communication

Initiative and problem solving

Typing and data entry

MS Word / Excel / databases

Multidisciplinary teamwork

Time management and organisation

Formation

NVQ Level 3 or Equivalent

Outils

EPR System

Microsoft Word

Excel

Description du poste

Royal Free London NHS Foundation Trust is seeking a Paediatric Administrator/Receptionist to deliver courteous front-line reception and essential admin support in paediatric out-patient clinics. The role involves managing clinic bookings, handling patient enquiries, and maintaining accurate records within EPR and NHS systems.

The post requires NVQ Level 3 or equivalent, strong communication and IT skills, and the ability to work as part of a multidisciplinary team in a busy hospital environment