Pediatric ED Receptionist – Fast-Paced Admin

Princess Alexandra Hospital NHS Trust

Harlow

On-site

GBP 19,000 - 23,000

Full time

2 days ago

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Job summary

Princess Alexandra Hospital NHS Trust in Essex is seeking a Clerical Assistant for the Paediatric Emergency Department. You will provide polite, efficient reception and clerical support to ensure accurate patient records and smooth ED operations.

You will input demographic/clinical information, manage filing, and liaise with GP surgeries, dentists, and other hospitals to support safe patient care. Excellent confidentiality and data handling are essential.

Qualifications

To assist members of the general public and staff throughout the Trust by being polite and efficient at all times.
To input demographic and clinical information into NERVE centre & COSMIC system to maintain high standards within our filing system to enable easy access to patients ED notes, as and when require.

Responsibilities

To assist members of the general public and staff throughout the Trust by being polite and efficient at all times.
To input demographic and clinical information into NERVE centre & COSMIC system to maintain high standards within our filing system to enable easy access to patients ED notes, as and when require.
To check the Child protection Information system of every child who is brought to the Emergency Department
To answer telephone enquiries quickly, professional and to be polite at all times.
To register patients who attend any of the areas within the Paediatric Emergency Department, efficiently and accurately with the utmost confidentiality and deal with all phone calls in a professional manner
To support nursing staff with administrative duties for all areas
To register patients who arrive in ED, either as a self-referral, GP or have arrived by ambulance.
Updating all demographic details as necessary and ensuring that confidentiality is upheld in accordance with the Data Protection and the Access to Health Records Acts.
To ensure that the assessment nurse is aware of any patients that need to be seen as a matter of priority due to their presenting condition
To ensure that any patients who attend the department, and have not been resident in the United Kingdom for 12 months, complete an IGA form
To retrieve patients most recent attendance if patient has re-attended with the same/similar problem
To make all Fracture Clinic appointments and ensure that the patients is aware of their appointment.
To book requested UTC Appointments as per streaming nurse or clinician and redirect
To liaise with various internal departments and external agencies to ensure the organisation of timely discharges, make outpatient appointments.
In the event of a Major Incident being declared, the Clerical Assistant is to follow their designated responsibilities as detailed on their action cards.
To ensure that all office equipment is maintained and to report any faults on any of the machines including the photocopiers, printers and PCs to the appropriate departments.
To ensure that all mandatory training days are attended on a yearly basis including; Information Governance, manual handling and fire training.
To be aware of and to adhere to the responsibilities of the Health/Safety at Work Act and the Data Protection Act at all times.
To ensure that the reception areas and the waiting area is kept tidy at all times and to inform the departments domestic of any spillages etc.
To inform all staff of any security incidents that may occur in the department and to bleep the security staff if needed. To complete a Datix incident report form, where necessary
Print labels and wristbands.
Work in conjunction with the ED Tracker to ensure screen is up to date and times accurately reported at all times.
Ensure pro‑forma stocks are regularly restocked and orders regularly placed.