Paediatric Service Administrator - Patient Care & Scheduling

Royal Devon; Barnstaple; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension scheme

Cycle to work

Staff discounts

Job summary

Royal Devon is seeking a Service Administrator to join the Paediatric team. You will act as a liaison between patients and clinical staff, handling calls and emails, booking outpatient appointments, and supporting the administrative team across the department.

The role emphasizes empathy and delivering high-quality patient care in a fast-paced NHS environment, with day-to-day tasks including clinic setup and coordination with health services.

Qualifications

• Experience in customer service or administration.
• Empathetic and able to provide excellent patient care.
• Strong communication skills for patient queries via phone or email.

Responsibilities

• Answer patient calls and queries, nurse queries, and liaise with consultants.
• Book outpatient appointments and manage waiting lists.
• Proofread clinical letters and set up/update clinics.

Skills

Customer service

Administration

Communication

Empathy

Job description

Royal Devon is seeking a Service Administrator to join the Paediatric team. You will act as a liaison between patients and clinical staff, handling calls and emails, booking outpatient appointments, and supporting the administrative team across the department.

The role emphasizes empathy and delivering high-quality patient care in a fast-paced NHS environment, with day-to-day tasks including clinic setup and coordination with health services.