Paediatric ED Receptionist & Admin Coordinator

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Manchester University NHS Foundation Trust is recruiting for a Reception team member to support the smooth operation of the Paediatric Emergency Department. The role requires working unsupervised, with some unsocial hours, and delivering excellent customer care to patients and families while ensuring accurate data entry on systems such as HIVE.

You will use the NHS Spine portal, monitor ambulances via OneResponse and 111 referrals via Adastra, and liaise with clinical staff to manage clinics and

Qualifications

• Experience in reception or customer-facing roles in a healthcare setting.
• Ability to work unsupervised, including some unsocial hours.
• Accurate data entry and record keeping on hospital systems.

Responsibilities

• Provide excellent customer care to patients and families.
• Input details of attendances accurately on HIVE.
• Use the NHS Spine portal to access required information.
• Monitor ambulances via the OneResponse System.
• Monitor 111 referrals via Adastra.
• Cancel and reschedule clinics in liaison with clinical staff.
• Email documentation to GP surgeries, wards and departments per the medical team.

Skills

Customer care

Attention to detail

Tools

HIVE

NHS Spine

OneResponse

Adastra

Job description

Manchester University NHS Foundation Trust is recruiting for a Reception team member to support the smooth operation of the Paediatric Emergency Department. The role requires working unsupervised, with some unsocial hours, and delivering excellent customer care to patients and families while ensuring accurate data entry on systems such as HIVE.

You will use the NHS Spine portal, monitor ambulances via OneResponse and 111 referrals via Adastra, and liaise with clinical staff to manage clinics and